University Centre Operations Administrator - Hackney, London
Full Time Grade 5 + £2500 Market Pay Supplement - Starting from £32,088 rising to £35,502 per annumJob Overview
Bath Spa University is hiring an engaged and committed University Centre Operations Administrator to join the Operations Team at the University Centre in Hackney. Working as part of a small team, this role is a core contact point for students, staff, and visitors to the campus and will work across a range of areas from front-of-house customer service to key operational administration
About the Role
You will support the day-to-day operations of the University Centre. This varied role involves coordinating daily activities, including the opening and closing of the campus, and acting as a welcoming first point of contact for staff, students, and visitors by delivering professional and responsive customer service. You will work collaboratively with colleagues across teams and campuses to ensure efficient service delivery, assist in the planning and running of events, and take on key Health and Safety responsibilities such as Fire Warden and First Aider duties, including risk assessments and hazard management. Flexibility and a willingness to support the evolving needs of the Centre are essential.
About You
- Flexible and able to commit to a moving shift-based working pattern that includes evenings and weekends.
- Demonstrated experience in delivering excellent front-of-house customer service.
- Able to work productively in a busy, high-pressure, student facing environment
- Self-starter with a demonstrable history of using initiative and taking pro-active decisions within the workplace.
- Demonstrable interest in (higher) education and student experience
- Experience with Health and Safety, Safeguarding, and Prevent protocols
- Experience planning and delivering events
- Experience designing and executing communication plans.