Implementation Specialist (Service Delivery)
Full Time €14,060 - €15,500 / yearJob Overview
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future.
In this mission, we need a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future.
In this mission, we need a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
Key Responsibilities:
- Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
- Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
- Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
- Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
- Identifying and addressing technical challenges to the relevant teams
- Managing stakeholder relationships internally and externally
- Find opportunities for product, features and functionality improvements
- Possess high level of technical knowledge of our product and its capabilities
- With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
- Anticipating and handling Client enquiries efficiently
- Plan and deliver system training to clients, support with the training delivery of new employees as needed.
- Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.
Skills, Knowledge and Expertise:
- At least one year of experience supporting clients or working on projects
- A keen interest in project implementation
- Ability to work with high volumes of data
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- Proficient English written skills
- Flexible with the ability to work independently and as part of a team