Customer Service Merchandising Coordinator
Full Time $61,000 - $71,000 / yearJob Overview
The Customer Service Merchandising Coordinator is responsible for the accurate preparation, administration, and reconciliation of agricultural sales contracts, releases, and invoices. This position plays a key role in ensuring compliance with contractual terms, monitoring shipment activity, and maintaining positive customer relationships. The successful candidate will demonstrate a high level of attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Draft, review, and process sales contracts, releases, and amendments in accordance with company policies and customer requirements.
- Prepare, issue, and reconcile invoices, ensuring alignment with contract terms and supporting documentation.
- Monitor contract balances and perform reconciliations to ensure accuracy and compliance.
- Serve as a primary point of contact for a diverse customer base, including domestic, industrial, canning, and institutional accounts.
- Interpret and apply customer credit terms when processing sales transactions and invoicing.
- Apply appropriate shipping terms (FOB, delivered, prepay and add,etc.) to contracts and shipments.
- Track and follow up on shipments to ensure timely delivery and resolution of discrepancies.
- Collaborate with internal departments—including Accounting, Logistics, and Operations—to resolve contract, shipment, or billing issues.
- Maintain comprehensive records and ensure that all documentation is accurate, complete, and easily accessible.
Skills, Knowledge and Expertise
- 2+ years of experience in sales administration, contracts management, or invoicing within the agriculture or commodities sector.
- Knowledge of customer categories relevant to agriculture, including domestic, industrial, canners, and institutional.
- Understanding of credit and shipping terms (e.g., FOB, delivered prepay and add).
- Strong organizational skills with proven attention to detail and accuracy.
- Excellent written and verbal communication skills with a strong customer service orientation.
- Ability to prioritize and manage multiple tasks with minimal supervision.
- EDI