Claims Administration Manager
Permanent - Full TimeJob Overview
Claims Administration Manager
Malta
Hybrid, two days in office
Permanent / full-time
We are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd’s, Europe and North America.
We’re now looking for a new Claims Administration Manager to lead our global Claims Administration team and drive consistent, high‑quality administrative support across multiple claims portfolios.
This is a hands‑on leadership role with real scope to shape processes, develop people and improve operational performance within a growing claims function.
Malta
Hybrid, two days in office
Permanent / full-time
We are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd’s, Europe and North America.
We’re now looking for a new Claims Administration Manager to lead our global Claims Administration team and drive consistent, high‑quality administrative support across multiple claims portfolios.
This is a hands‑on leadership role with real scope to shape processes, develop people and improve operational performance within a growing claims function.
Key Responsibilities
• Lead and manage the global Claims Administration team, ensuring consistent delivery of high-quality service across various portfolios.
• Set, monitor, and drive performance against key performance indicators (KPIs), with a focus on accuracy, timeliness, and data quality.
• Oversee workflow and resource allocation to ensure effective workload distribution and task completion.
• Identify and implement process improvements to enhance operational efficiency and value-added support to the wider Claims function.
• Develop, maintain, and regularly update written procedures and process documentation to support consistency.
• Train, coach, and support the professional development of team members to build capability and drive continuous improvement.
• Act as a point of referral for complex or escalated administrative issues, ensuring resolution in a timely and professional manner.
• Liase with both internal and external stakeholders to ensure effective communication and alignment throughout the claim lifecycle.
• Prepare and deliver reports and data analysis related to administrative performance, workflow trends, and exception handling.
• Lead the administrative portion of the Statics project and support the Technical team to ensure timely completion of actions.
• Participate in project initiatives aligned with Claims priorities.
• Set, monitor, and drive performance against key performance indicators (KPIs), with a focus on accuracy, timeliness, and data quality.
• Oversee workflow and resource allocation to ensure effective workload distribution and task completion.
• Identify and implement process improvements to enhance operational efficiency and value-added support to the wider Claims function.
• Develop, maintain, and regularly update written procedures and process documentation to support consistency.
• Train, coach, and support the professional development of team members to build capability and drive continuous improvement.
• Act as a point of referral for complex or escalated administrative issues, ensuring resolution in a timely and professional manner.
• Liase with both internal and external stakeholders to ensure effective communication and alignment throughout the claim lifecycle.
• Prepare and deliver reports and data analysis related to administrative performance, workflow trends, and exception handling.
• Lead the administrative portion of the Statics project and support the Technical team to ensure timely completion of actions.
• Participate in project initiatives aligned with Claims priorities.
Skills Knowledge and Expertise
• Right to work in this location
• Experience in a management or team lead role within operations or administration
• Strong communication and stakeholder management skills
• A structured, analytical mindset with a focus on accuracy and continuous improvement
• Confidence working with data and reporting (strong Excel skills preferred)
• A collaborative, adaptable leader who aligns with Compre’s values
• Contributing positively to our culture and values.
• Experience in a management or team lead role within operations or administration
• Strong communication and stakeholder management skills
• A structured, analytical mindset with a focus on accuracy and continuous improvement
• Confidence working with data and reporting (strong Excel skills preferred)
• A collaborative, adaptable leader who aligns with Compre’s values
• Contributing positively to our culture and values.