Senior Operations Lead
Permanent - Full TimeJob Overview
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
As a Senior Lead, you own the performance of your section within the production system.
This is not a coordination role — you are accountable for ensuring vehicles move efficiently, consistently and to standard through your area.
What you'll be doing?
- Own your section: Delivering throughput, quality and flow targets. Keep cars moving and hit targets.
- Identify disruptions early: Monitor workflows to spot breaks in flow such as growing queues, delays, or rework - before they escalate into larger systemic failures.
- Root Cause Resolution: Solve the "why," not just the "what." Investigate the underlying causes of operational friction rather than treating surface-level symptoms, ensuring that solutions are permanent and effective.
- Process Optimisation: Take decisive action to refine work methods, consistently seeking ways to eliminate waste and elevate the quality of every output.
- Quality Standardisation: Ensure work is performed correctly every time by maintaining rigorous adherence to established processes and high-quality benchmarks.
- High-Performance Leadership: Set clear expectations and build your team's capability, holding them accountable to the standards required for peak performance.
- Strategic Escalation: Identify roadblocks outside your immediate control and push them upward promptly, ensuring that system-level issues are resolved rather than ignored.
Success in this role is defined by a section that runs predictably, flows consistently, and improves over time without reliance on individuals.
Okay, let’s talk about you:
- Proven experience leading teams in a fast-paced production or automotive environment
- Ability to drive performance through people, not just manage tasks
- Strong capability in setting expectations, holding standards, and addressing underperformance
- Experience building team capability to improve output, quality and flow
- Confidence operating on the floor — engaging, directing and supporting teams in real time
- Strong problem-solving skills with a focus on identifying root causes
- Exposure to lean / continuous improvement environments (highly regarded)
- Ability to prioritise and adapt in a high-output, fast-changing environment
- High attention to detail and commitment to quality standards
- Valid NSW Driver’s Licence
In this role you’ll be based in our St Peters, Sydney site, with room for parking and train/ bus stops nearby.