Workshop Controller
Permanent - Full Time £32,100 / yearJob Overview
Are you a skilled Service Advisor or Technician looking to elevate your career to the next level? Here's your chance to take on a new challenge and grow professionally as a Workshop Controller at out Vines of Gatwick Dealership.
As an Workshop Controller you will be responsible for ensuring maximum productivity in the workshop of our Used Cars, liaising between the Sales Departments and Technicians, ensuring that all required work is actioned effectively and efficiently. Managing the workflow of all jobs to the BMW standard.
You'll play an important role in the smooth operation of our workshop, ensuring efficient service delivery while upholding our high standards of excellence.
Hours: Monday–Friday: 0800–1800. 45 Hours
Salary: £32,100 per annum. OTE £41,200
Salary: £32,100 per annum. OTE £41,200
What you will be doing:
- Coordinate and oversee the daily operations of the internal workshop, including scheduling, workflow management, and resource allocation.
- Monitor service processes to ensure adherence to BMW standards and procedures, maintaining quality and efficiency.
- Liaise with sales departments, technicians, and bodyshop department to ensure seamless communication and collaboration.
- Schedule appointments and allocate resources efficiently, maximising productivity without compromising quality.
- Liaise with technicians, Sales departments, and other team members to prioritise job cards and address any issues promptly
- Ensuring all chargeable materials are recorded on job cards and invoicing is completed correctly.
- Ensure all used car preparation is completed within 3 days after receiving stock.
- Audit all Approved Used Car Checks (AUC) check sheets to ensure they are completed correctly by Technicians via the online systems.
- Ensure all service history is checked before AUC’s are carried out to identify how we retail the vehicle.
- Seek to identify additional work to be undertaken and communicate this to Sales Managers for approval to undertake work.
- Ensure the internal workflow system is kept up to date with notes to ensure visibility on prep status across the departments.
- Monitor Technicians time keeping and sign off any additional overtime required
- Assist in the correct evaluation and justification of warranty claims and provide technical explanations thereof, provide and store any photographic evidence required.
What We're Looking For:
- Previous experience as a Service Advisor, Technician, or similar automotive role.
- Technical knowledge of vehicles and workshop processes.
- A natural communicator with strong interpersonal skills and customer empathy.
- Highly organised with exceptional attention to detail.
- Calm under pressure and able to adapt to fast-moving, changing priorities.
- Positive, proactive and genuinely passionate about delivering great customer service.
- Professional, reliable and committed to maintaining high personal standards.
- Computer literate (experience with systems such as CDK Drive is desirable)
- Full UK Driving Licence.