Service Administration
Permanent - Full TimeJob Overview
Glory has an exciting opportunity for an experienced Service Administrator to join us in Dublin providing customer contract administration support to our Service team.
Key Responsibilities
- Utilize our ERPsystem (JDE) and technologies to efficiently plan, co-ordinate and dispatch Field Service engineers, based on work activity type, customer site locations and access limitations, Technician skill set, current job status and their location.
- Optimise the scheduling of technician resources to meet business priorities and deliver technician productivity to set KPIs.
- Liaise with Service team management to ensure scheduling requirements are met. Identify where work demands exceed labour availability and takes the appropriate action based on collaborative discussions.
- Use Views/reports/dashboards/task lists in our ERP system to plan & schedule technicians work on customer sites
- Delivery of planning to ensure on-time preventative maintenance is carried out.
- Liaise with service teams and customers to book in work for maintenance, proactive tech support & failures.
- Book in/organise any relevant inductions required (site specific)
- Organise relevant labour for any installation & Decommission work requiring an Engineer
- Respond to Customer call and queries
Role would entail:
- Scheduling
- Spare parts management
- PM Planning/scheduling/allocation
- Open calls clean up
- Corrective Maintenance administration
- Work schedule monitoring
Required Education, Skills, Knowledge & Expertise
Education Level:
- Level 5/Leaving Certificate level or equivalent
Qualifications/Experience:
- Knowledge of Oracle or similar ERP systems beneficial
- Business Administration qualification beneficial
- Customer Service training beneficial
- Experience in business Finance beneficial
- Experience in Service Support and/or Customer Database Administration
Skills and Competencies:
- Ability to manage and priorities functional workload to meet business requirements
- Adaptable to business processes and meeting changing requirements whilst maintaining excellent governance and control
- Highly self-motivated, responsible and with a keen attention to detail
- Excellent written, verbal and interpersonal skills
- Efficient management of filing systems
- Confident and flexible
- Ability to work with people at all levels
- Excellent customer service skills.