B2B Account Manager
Full Time $45,000 - $50,000 / yearJob Overview
HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.
We are seeking a B2B Account Manager who is responsive, organized, and motivated by winning business. This role is responsible for quickly responding to quote requests, managing customer follow-up in Freshsales, conducting regular account reviews with active customers, and reactivating dormant accounts.
HC Brands generates a regular stream of inbound quote requests and leads through our websites. This role is responsible for responding quickly, converting those opportunities into orders, and pairing that inbound activity with proactive account review and reactivation work.
This is a hands-on sales and account management role. Success in this position comes from moving quickly, communicating clearly, following through, and building trust with customers while identifying opportunities to grow revenue.
What you'll do:
Respond quickly to quote requests and work to win deals
Manage inbound quote requests with urgency. Respond to quote requests and provide a same-business-day quote or starting quote for standard existing products. When quantity, customization, or special requirements are still being finalized, send a quote based on standard specifications and continue updating it through follow-up touches as customer needs become clearer. Work to keep opportunities moving and convert quotes into orders.
Manage inbound quote requests with urgency. Respond to quote requests and provide a same-business-day quote or starting quote for standard existing products. When quantity, customization, or special requirements are still being finalized, send a quote based on standard specifications and continue updating it through follow-up touches as customer needs become clearer. Work to keep opportunities moving and convert quotes into orders.
Conduct 2–3 account reviews per week with existing customers
Meet regularly with active customers to confirm they are getting what they need, strengthen the relationship, review pricing as appropriate, and identify opportunities for additional business.
Reactivate dormant accounts
Proactively reach out to inactive customers, understand why business slowed or stopped, work to resolve issues, and create a path to win back business.
Manage activity in Freshsales
Maintain accurate account details, notes, follow-up tasks, pricing discussions, pipeline stages, and opportunity updates in Freshsales so work is organized, visible, and actionable.
Identify practical growth opportunities
Look for opportunities to grow revenue through repeat orders, expanded product usage, pricing resets, and stronger customer engagement.
Work across teams to support the customer
Coordinate with internal partners to ensure quotes, pricing, orders, and customer needs are handled accurately and efficiently.
How Success Will Be Measured
- Response time to inbound quote requests, with a target of within 1 business hour
- High percentage of quote requests for standard existing products receiving a same-business-day quote or starting quote
- Quote-to-order conversion rate
- Completion of 2–3 account reviews per week
- Revenue retention and growth from existing accounts
- Number of dormant accounts reactivated
- Consistent and accurate use of Freshsales
Education and Experience
- 2–3 years of experience in sales, account management, customer relationship management, or a similar customer-facing role preferred
- Experience with B2B sales, quoting, or ecommerce is preferred
- Experience using a CRM; Freshsales experience is a plus
Traits and Capabilities
- Responds with urgency and follows through
- Communicates clearly and professionally
- Comfortable asking for the business and working to close opportunities
- Organized and disciplined in managing follow-up activity
- Able to build trust and maintain strong customer relationships
- Can identify issues, solve problems, and keep opportunities moving
- Pays close attention to detail in quoting, pricing, and account records
- Takes ownership of results and looks for ways to improve performance
- Works well with internal teams
Above all else, anyone looking to work at HC Brands needs to want to be here. We are a small company with talented people who solve unique problems as they arise. There will be times when we all need to dig deep and do what it takes to get the job done. We are looking for people who are ready for that challenge.
Do your homework. Look at our websites, our products, and our brands. Come to the interview ready to explain how you can help us grow.