Guest Experience Event Manager
Permanent - Full TimeJob Overview
ABOUT 54GROUP:
54 is a sports and entertainment agency operating across five regions and ten offices: United Kingdom (London & Manchester), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia, Dubai and Abu Dhabi, United Arab Emirates), APAC (Vietnam, Singapore & Adelaide, Australia) and USA (West Palm Beach, Florida & New York). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data & Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation & Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.
ROLE OVERVIEW:
Reporting into the Guest Experience Director, the Event Manager will be responsible for the day-to-day management of Guest Experience. Responsibilities will include management of the guest management systems/micro-site, gifting, understanding sponsor and rights-holder requirements and feeding these into the wider team.
Reporting into the Guest Experience Director, the Event Manager will be responsible for the day-to-day management of Guest Experience. Responsibilities will include management of the guest management systems/micro-site, gifting, understanding sponsor and rights-holder requirements and feeding these into the wider team.
The desired candidate must boast international event experience and an understanding of the professional golf event ecosystem, its stakeholders, rightsholders and suppliers. They must boast strong personal motivation, and be comfortable working remotely and unsupervised, and have the ability to manage multiple projects simultaneously. A keen eye for detail and ability to work to tight deadlines, with excellent communication skills are essential.
Tasked with delivering core aspects of the event, and supported by Senior 54 Management, the candidate must be comfortable managing a variety of relationships and have the flexibility to travel internationally, and the ability to work in different cultures.
KEY ROLES AND RESPONSIBILITIES:
- Report to and support the Guest Experience Director and the wider Event delivery team
- Day-to-day responsibility of the Guest Management system
- Support through sourcing and negotiating with suppliers
- Management of Sponsor and Rights Holder guest requirements, feeding into the accommodation and Travel Managers. Including but not limited to:
o Development of Guest Management system
o Understanding all guests travel & accommodation plans
o Gifting requirements
o Accreditation requirements/distribution
o Pro-Am & Special Events attendance
- Support with Special Events to ensure a seamless delivery for all guests & VIPs
- Work closely with the Logistics Manager & Guest Experience Manager to ensure alignment
- Collaborate with and support other team members across travel, accommodation, and transport for the events
- Be an excellent communicator and team player
- Liaise with other departments to ensure alignment
SPECIAL SKILLS/EXPERIENCE/APTITUDES NEEDED:
- Minimum 4 years event planning experience
- Competent in Office 365 suite
- Proven ability to collaborate with multiple stakeholders to lead process Improvement
- Strong people skills
- Proven ability to maintain confidentiality and act with discretion and diplomacy
- Outstanding Interpersonal skills, both written and verbally, Including the ability to communicate confidently and professionally across all levels of the business
- Excellent written and verbal communication skills
- Great attention to detail
- Excellent organisational and time management skills
- Quick decision-making skills
- Excellent leadership and motivational skills
- Excellent Interpersonal skills
- The ability to build strong working relationships across all levels of the business
- Strong work ethic with the ability to work unsupervised
- Be a servant leader, don’t be afraid to roll your sleeves up and help stakeholders when needed