Associate Support Analyst
Permanent - Full TimeJob Overview
Vietnam - HCMC- HYBRID
Why Confluence?
At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.
More about the role & team
As a Support Analyst, you’ll be the friendly expert who helps clients through calls and emails, solving their problems and guiding them step-by-step to solutions. You’ll tackle challenges, escalate complex issues, and connect clients with the right resources when needed. 📞💡
Your day-to-day will include keeping records organized, processing important documents, answering client questions, and keeping databases up to date. You’ll also prepare progress reports and work closely with managers to keep everything running smoothly. 🗂️📊
As an Associate Support Analyst, you’ll:
- Apply best practices with guidance from experienced colleagues
- Execute tasks with attention to detail and a positive attitude
- Create basic insights and recommendations in your area of expertise
- Support your team and begin to lead tier-one support efforts for straightforward issues
Working Hours:
Tuesday to Friday: noon - 8pm ICT, Saturday: 11pm-7am ICT
What skills and experience do I need to succeed?
Are you passionate about solving problems and supporting clients? 🤝 Do you thrive in a collaborative environment and want to grow your career in consulting? 🌱 We’re looking for an enthusiastic Associate Support Analyst to join our dynamic team!
💼 What You’ll Do:
- 📞 Provide exceptional support to clients via calls and correspondence
- 🛠️ Troubleshoot issues and deliver step-by-step solutions
- ⏫ Escalate complex problems and refer clients to specialized services when needed
- 🗂️ Maintain accurate records, process documents, and update databases
- 📊 Prepare progress reports and coordinate with managers
- 🤝 Collaborate with team members and external partners to ensure deliverables are met
- 📝 Participate in solution design, configuration, testing, and documentation
- 🔍 Contribute to operational monitoring and process improvements
- 💬 Communicate professionally with stakeholders at all times
- ⏰ Enjoy flexible work hours to support 24/7 client coverage
🏆 What You Bring:
- 🎓 Bachelor’s degree in a relevant field
- 📅 Minimum 2 years of work experience
- 🧩 Strong problem-solving, analytical, and critical thinking skills
- ⏳ Excellent time management and communication abilities
- 🫶 Client-focused mindset and ability to work in a fast-paced environment
- 🥇 Certifications such as CFA, CIPM, ITIL, or FRM are a plus!
🌟 Why Join Us?
- 🤗 Be part of a supportive, innovative team
- 📈 Opportunities for professional growth and development
- 💥 Make a real impact for our clients and business
Ready to take the next step in your career?
Apply now and help us deliver outstanding client support! ✨