ICT Support Specialist
Permanent - Full TimeJob Overview
Our Business
px PEOPLE, their commitment to excellence, innovation and teamwork, are the reason for px Group’s continuing growth and success story. We aim to be the elite provider of operations management, engineering services and energy management solutions in high hazard, highly regulated industries nationally and as we grow, across Europe and globally. For more information visit www.pxlimited.com
px Group has operated and maintained this Upper Tier COMAH installation since 2016. We are also the designated duty holder of the associated 32” FUKA and 30” SIRGE pipelines which supply the St. Fergus Gas Terminal. px Group has full accountability for the safe, efficient and compliant operation of both assets.
We work closely with our client, sharing the vision for this to be the terminal of choice for the region. We are committed to the ongoing technical and commercial development of the facility to ensure the business isn’t just sustained, but continues to grow.
The Opportunity
We are now recruiting for an ICT Support Specialist. In this role you will ensure the business receives high-quality ICT support and project management services in line with business and legislative requirements.
You’ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence.
px PEOPLE, their commitment to excellence, innovation and teamwork, are the reason for px Group’s continuing growth and success story. We aim to be the elite provider of operations management, engineering services and energy management solutions in high hazard, highly regulated industries nationally and as we grow, across Europe and globally. For more information visit www.pxlimited.com
px Group has operated and maintained this Upper Tier COMAH installation since 2016. We are also the designated duty holder of the associated 32” FUKA and 30” SIRGE pipelines which supply the St. Fergus Gas Terminal. px Group has full accountability for the safe, efficient and compliant operation of both assets.
We work closely with our client, sharing the vision for this to be the terminal of choice for the region. We are committed to the ongoing technical and commercial development of the facility to ensure the business isn’t just sustained, but continues to grow.
The Opportunity
We are now recruiting for an ICT Support Specialist. In this role you will ensure the business receives high-quality ICT support and project management services in line with business and legislative requirements.
You’ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence.
Key Responsibilities
- Manage, support, and develop the px ICT helpdesk, policies, procedures, reports, and protocols to meet business, customer, and statutory requirements.
- Provide end-user and technical support to px ICT users at HQ and operational sites via email, phone, remote management tools, or in person, including site travel when necessary.
- Oversee comprehensive asset management across all assigned sites.
- Collaborate with ICT Department and site teams to maintain high levels of safety, availability, and reliability for ICT hardware and software.
- Ensure the effective delivery of administrative and support duties, including 1st and 2nd line ICT helpdesk support, hardware/software installation and upgrades, asset management
- Actively support ICT projects and strategic activities led by the Service Delivery team.
- Provide telecoms support, including Mitel IP, voice recording, and mobile phones.
- Manage and support px corporate tools, including, Microsoft products, Active Directory, Halo ITSM, CMMS, SAP Business One, Office 365, AutoCAD, Meraki Portal, Group Policy & multi-vendor printing estate
- More responsibilities can be found in the Role Profile.
Minimum Requirements
- GCSE Grades 9-4 in Maths & English, or equivalent
- Proven helpdesk and 2nd line support experience
- Skilled in software installation, upgrades, and general application support
- Experience with hardware builds, installations, and upgrades
- Hands-on experience with network support, installation, and maintenance