Aftersales Intern
InternshipJob Overview
Location: Tatu City, Kenya
About the role:
The aftersales Intern will play a key part in assisting our partnership customers by handling inquiries, assisting with warranty claims, and contributing to the continuous improvement of our support systems. He/she will also be involved in data analysis, SOP documentation, and bot/website development projects. This internship offers a hands-on opportunity to grow your skills in customer service, operations, and cross-functional team work within a dynamic, fast-paced environment.
What you would be expected to do:
- Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
- Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
- Assist in developing, maintaining, and updating the product support portal to enhance service quality.
- Assist in creating troubleshooting manuals and training sessions.
- Record and analyse data to identify trends, improve processes, and assist decision-making.
- Contribute to website and Bot development, updates, and improvements.
- Work with cross-functional teams to assist various projects and initiatives.
- Maintain detailed and organized records of customer interactions and assistance activities.
- Contribution to SOP documentation.
- Any other tasks assigned.
You would be a strong candidate if you:
- Have relevant work experience
- Possess a bachelor’s degree or its equivalent is required.
- Are tech-savvy with a strong comprehension of customer assistance tools and technologies
- Have the ability to establish and maintain effective relationships with different stakeholders.
- Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
- Possess excellent customer management skills
- Are an excellent communicator and have good people relations skills
- Demonstrate strong analytical skills and attention to detail
- Are experienced with data recording and analysis.
- Have the ability to work alone and as part of a team
- Are proactive, eager to learn, and able to manage multiple tasks effectively.