Cyber Technician ll
Full TimeJob Overview
Cyber Security Technicians provide skilled execution of technical operations and procedures. They bring a detailed and diligent approach to executing the daily activities of the organization. As members of the Technology Operations Center, they will play a crucial role in providing the technical skills to maximize the effectiveness of our clients’ cyber technology.
**Remote role but MUST be able to work until 6pm pdt/9pm edt***
*Must be based in Costa Rica*
**Remote role but MUST be able to work until 6pm pdt/9pm edt***
*Must be based in Costa Rica*
Key Responsibilities
- Cyber Tools Management – Work under subject matter experts to learn and understand the use and operation of the cyber tools used by our clients. Gain technical expertise on the deployment, configuration, and operation of those cyber tools. Execute advanced procedures using process documentation and SOPs and utilize vendor documentation and training to perform additional complex tool configuration tasks.
- Operational Focus and Mindset – Be prepared to work in a mission-oriented operations team. Act with a sense of urgency and importance. Be vigilant and diligent to ensure constant high quality. Know and deliver high quality work with minimal supervision.
- Platform Integration – Support clients in integrating with the DeepSeas platform. Follow standard operating procedures and aid clients in the onboarding process.
- Monitoring and Response – Utilize the team’s tools and processes to monitor our clients’ cyber tools and respond to potential issues rapidly.
- Documentation and Training – Contribute to the team’s established documentation and SOPs to adapt to evolving tools and processes.
- Training and Continuous Improvement – Attend training sessions to improve the capabilities of the team.
Skills, Knowledge and Expertise
- Proven experience in delivering technical missions in a cybersecurity environment. Minimum 2 years of experience.
- Proven ability to comprehend and execute documented processes.
- Demonstrated ability to adapt to unknown issues with processes.
- Demonstrated ability to troubleshoot and resolve moderately complex technical issues.
- Excellent verbal and written communication skills.
- Phone support experience is preferred.