Deputy Manager Hounslow
Permanent £ 28706.4 per annum (basic salary) and £ 1940.0 per annum (georgraphical allowance)Job Overview
We are seeking a Deputy Service Manager to support the Service Manager in the day-to-day management of a mental health service and its staff team. The role focuses on delivering recovery-focused, person-centred support for people with complex mental health needs.
You will provide leadership, supervision and operational support to staff, ensuring high-quality service delivery and positive outcomes for service users. The Deputy Service Manager will also deputise for the Service Manager when required.
Key Responsibilities
Key Responsibilities
Service Delivery
- Support staff to develop risk assessments, management plans and recovery support plans
- Lead on assessments of new service users
- Work closely with mental health professionals, hospitals and partner services
- Ensure service users receive person-centred and recovery-focused support
Supporting Service Users
- Deliver key work sessions and recovery interventions
- Use recovery tools such as:
- Recovery Star
- WRAP (Wellness Recovery Action Plan)
- Person-centred planning
- Support service users with:
- Mental health management
- Coping strategies and resilience
- Medication management
- Independent living skills
Skills, Knowledge & Expertise
Essential:
- Qualified to at least Diploma Level 3 in Adult Care / Health & Social Care
- Commitment to the empowerment of service users and users of mental health services and a strong interest in user involvement and promoting people's rights.
- Ability to respond to service users’ needs (including those in crisis) promptly, in a flexible, consistent and appropriate way, as well as ability to give the team a clear direction in this.
- Ability to work with service users in a user led, calm, confident and sensitive manner and ability to advocate for them
- Excellent listening skills and the ability to communicate effectively with people who are in mental distress, including any who may be acutely ill.
- Knowledge and practical experience of using person-centred tools to support recovery and development of service users, as well as the ability to transfer such knowledge and any associated skills.
- Ability to work flexibly as part of a team and contribute in meeting team and organisational objectives
- Experience of supervising people and teams and monitoring people’s performance.
- Ability to work on own initiative, to prioritise work, meet deadlines and make autonomous decisions when needed.
- Experience of participating and running meetings/groups.
- The ability to liaise and communicate well, both orally and in writing, with health professionals, general public, other providers and be assertive where necessary.
- A commitment to the Equal Opportunities and awareness of issues related to social and health care provision in a multi-cultural context.
- Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.
- Experience of liaising with a range of providers and services and promoting user led initiatives as well Together services.
Desirable:
- At least two years’ full-time equivalent experience of working in mental health.
- Willingness to attain the Diploma Level 5 in Leadership & Management for Adult Care
- Experience of running groups
- At least one year experience of supervising and managing others.