Credit Controller

Key Responsibilities

• Maintain an effective and efficient credit control system to support business cash flow.
• Assess customer creditworthiness using credit rating agencies and determine appropriate credit limits.
• Monitor customer accounts to ensure payments are received within agreed credit terms.
• Proactively chase overdue payments through telephone, email, and written communication.
• Investigate and resolve internal and external queries relating to invoices and payments.
• Liaise with department managers to provide updates on outstanding debts and reasons for non-payment.
• Escalate high-risk or overdue accounts where necessary and recommend appropriate action.
• Provide clear, accurate financial information and analysis to non-finance colleagues.
• Support the wider accounts team and provide cover when required.
• Maintain accurate and up-to-date records of customer accounts and credit control activities.
• Contribute to a well-organised, compliant, and safe working environment.

Skills Knowledge and Expertise

• Solid understanding of double-entry bookkeeping (Purchase & Sales Ledger).
• Previous experience in credit control is essential.
• Confident interpreting credit reports and making informed decisions.
• Strong communication skills – clear, professional, and approachable. 
• Comfortable handling queries and building relationships across teams.
• Good working knowledge of Excel and Word.
• Highly organised, with strong attention to detail. 
• Able to manage your workload, meet deadlines, and stay calm under pressure.
• A team player who’s happy to support others when needed.