Head of Operational Risk

MAIN RESPONSIBILITIES

• Set the strategic direction for the Operational Risk function in alignment with wider business objectives.
• Lead, mentor, and develop an international team with varying levels of experience and seniority.
• Raise the profile of the Operational Risk function across the organization, ensuring clarity of purpose and value.

• Establish, implement, and oversee the monthly KRI Framework, ensuring high‑quality reporting and insight for senior management forums.
• Lead the Incident Management Process, including investigation, analysis, lessons‑learned documentation, and presentation of findings.
• Support the ongoing enhancement of the Operational Risk Framework across core and emerging business areas.
• Review and improve policies, guidelines, and processes to strengthen risk culture and behaviors.

• Act as the go‑to operational risk partner for the business, providing subject‑matter expertise and practical guidance.
• Build strong relationships with internal stakeholders, mediating between differing viewpoints to drive positive change in the risk and control environment.
• Represent the function in key internal meetings, committees, and cross‑functional initiatives.

• Oversee the day‑to‑day running of the Operational Risk and Enterprise Architecture teams.
• Prepare and present operational risk metrics, insights, and trend analysis for monthly and quarterly governance meetings.
• Ensure timely escalation and resolution of risk issues, control gaps, and incidents.
• Deputize for senior leadership where required, providing continuity and authoritative input.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Experience in operational risk within a commodity trading, bunkering, or related trading environment.
• Awareness of key regulatory and compliance matters influencing the industry
• Experience in risk, audit, assurance, compliance, or internal control.
• High IT aptitude: experience with ETRM systems preferred.
• BPMN process‑mapping experience beneficial.
• Professional qualifications desirable (e.g., ACA, ACCA, CIMA, FRM, ERP, CFA).
• Strong understanding of operational risk and control processes, ideally within fast‑paced commercial settings.
• Ability to manage ambiguity and work effectively with complex, evolving, or ill‑defined processes.
• Excellent written and verbal communication skills, with the ability to present information clearly and logically.
• Strong interpersonal and stakeholder‑management skills, capable of influencing at all levels.
• Proven ability to mediate between differing viewpoints and drive consensus.
• Demonstrated leadership experience, including developing and managing teams.