Senior Complex Needs Support Worker

Key Responsibilities

• Provision of high-quality care to our clients.
• Personal development and continued learning towards a fuller understanding and fulfilment of excellent standards of care.
• To work as part of a care team providing a service to meet the highest regulatory standards.
• To support our clients and carry out personal care tasks as specified within the care plan(s) in order that the tasks are carried out to enhance and support the independence of the client.
• To be aware of any deterioration in physical or mental health of our clients and advise the Deputy/Registered Manager in a timely manner.
• To carry out tasks in a way that will demonstrate respect for dignity and privacy, irrespective of the severity of disability or personal circumstances.
• To encourage positive social interaction with clients.
• Respond to emergencies in accordance with company policy.
• Maintain confidentiality at all times, unless there is deemed a risk to clients or any other members of staff.
• Ensure completion of relevant paperwork as required by your role.
• To participate in team meetings, supervisions, and annual appraisals.
• To liaise with other agencies involved with clients, as required.
• To attend multidisciplinary agency meetings where requested and where appropriate.
• To respect the rights and choices of clients.
• To support the Deputy/Registered Manager in the smooth running of the service, and help with additional duties such as rostering and compliance.
• To be part of the on-call rota.
• Support with the development and implementation of policies and procedures.
• Support in the development, implementation and review of risk assessments and person-centred care plans.
• Ensure clients are provided with opportunities to access the community.
• Provide support, guidance, and supervision to the team.
• Support with induction of new team members.
• Conduct spot checks of the service that include medication and Health and Safety.
• Complete audits of the service to ensure compliance.

• Where required, participate in personal care in order to help clients achieve the aims and objectives of their care plan(s).

• Carry out domestic tasks carried out within the clients' home.
• Participate in any audit cycle relating to domestic tasks, and ensure that staff have the relevant training and competency to carry out such tasks.

• Maintain own continuing professional development.
• To ensure that the mandatory training is complete and in compliance with company standards, and to attend training when requested.

• To role holder will be expected to be compliant with all aspects of the Group in relation to policies, procedures, guidelines, and audits.
• The role holder will be expected to maintain compliance with the Care Inspectorate regulations and other Health Regulators of where the Group operates.

Skills, Knowledge and Expertise

• RQF Level 3 in Health and Social Care Adults is essential. Medication training will be arranged/provided if required.
• Have a clean driving licence and own transport.
• Able to work independently.
• Good written and oral communication and presentation skills.
• The ability to manage multiple priorities, while maintaining attention to detail is critical.
• Ability to prioritise tasks and resources, meet deadlines, and be flexible to changing priorities.
• Good computer skills (Microsoft Office Suite, Project, Word, Excel, PowerPoint, Outlook).
• Registration with the relevant regulatory body and with the Care Inspectorate.
• Have commitment to undertaking CPD training.
• Have the ability to demonstrate knowledge relevant to the Home Care environment.
• Have the ability to work well within a team and autonomously.
• Have the ability to cope under pressure.
• Be reliable, motivated, and organised.
• Keen observational skills.
• Integrity.