Client Experience Manager
Full Time £35,200 / yearJob Overview
Client Experience Manager | Full time | 8am – 5pm
London, Mayfair
£35,200 per year
We have an exciting opportunity for a Client Experience Manager to take full ownership of placemaking and front of house services at a fabulous corporate office building in Mayfair. You will work Monday to Friday, 8am – 5pm, acting as the central point of contact for this large corporate environment, where exceptional customer service is essential.
You will bring energy, warmth, and personality to the role, recognising the importance of placemaking and added-value events to create a strong sense of community within the building. You will be well presented, have proven relevant experience, and possess the confidence and professionalism required to thrive in this busy and varied role.
Hours and Salary
Hours – 8am – 5pm
Salary - £35,200
Key Responsibilities
Placemaking and community engagement
- Lead the buildings placemaking strategy by researching, developing and implementing a calendar of bespoke community experiences and seasonal events, supporting local businesses wherever possible, to enhance the working environment and create a sense of community
- Monitor feedback and participation, being proactive in recommending or tailoring events to suit demand
- Produce a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area
- Create and circulate an engaging monthly tenant newsletter and digital communications
- Research and implement added-value services (with client approval) such as car valeting, dry cleaning, fitness memberships, professional networking, and sustainability initiatives
- Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms (subject to client approval)
- Manage the marketing budget, maintaining accurate forecasting and reporting
Reception responsibilities
- Maintain an impeccably presented, welcoming reception environment that reflects the prestige of the building and the expectations of its exclusive and private tenant community
- Act as the primary point of contact for all visitors, providing a discreet, polished, and personable first impression
- Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and tenant needs
- Deliver high level administrative support, including quarterly event proposals and summary reports, monthly client reports and annual reports for the landlord
General management of the building
- Develop and sustain strong working relationships with tenants, clients, agents, and key stakeholders
- Ensure the reception and Front of House areas are consistently maintained to an exceptional standard
- Liaise with the on-site engineering team to report maintenance issues
- Maintain clear and effective communication with on-site security, using radio contact throughout the day as required
- Take a proactive, solutions-driven approach to day-to-day operational challenges
Skills, Knowledge and Expertise
- Previous experience in events / marketing environment or an experienced corporate receptionist working in a high profile role and are ready for a new challenge
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and thrive in an environment where you are required to multitask
- Confident PC user with the ability to learn new systems
- Familiarity with social media platforms, particularly LinkedIn and Instagram
- Experience using Canva or other graphic design tools
- Event planning and coordination skills
- Understanding of building operations and facilities management