User Acceptance Testing (UAT) Tester / Secondary Support
Full Time $90,000 - $100,000 / yearJob Overview
We are seeking a detail-oriented mortgage professional to support User Acceptance Testing (UAT) and provide secondary production support. This role is responsible for validating system enhancements, ensuring alignment with business requirements, and assisting with issue resolution to support smooth operational performance.
Responsibilities and Duties:
- Execute UAT test cases for mortgage-related system updates, enhancements, and defect fixe
- Validate functionality against business and regulatory requirements
- Document test results, defects, and discrepancies with clear, actionable detail
- Collaborate with business stakeholders, developers, and QA teams to resolve issues
- Provide secondary support for production-related inquiries and system issues
- Assist in troubleshooting, root cause analysis, and escalation when needed
- Support release validation and post-deployment verification activities
- Maintain testing documentation, including test plans, scripts, and results
Education and Experience:
- Experience in mortgage operations (e.g., origination, processing, underwriting, or servicing)
- Strong understanding of mortgage workflows, documentation, and regulatory requirements
- Experience with UAT, QA testing, or system implementations
- Proficiency with testing tools, issue tracking systems, and Microsoft Office Suite
- Strong analytical, problem-solving, and communication skills
- High attention to detail with the ability to manage multiple priorities
Preferred Skills:
- Familiarity with LOS platforms (e.g., Vesta, LauraMac, or similar)
- Experience working in Agile or project-based environments
- Knowledge of mortgage regulatory requirements
- Experience with Docs/Docutech packages
- Ability to work a hybrid schedule in Bloomington, MN
Key Competencies:
- UAT & Testing Execution: Accurately validates system changes against business and regulatory requirements.
- Analytical & Problem Solving: Identifies defects, performs root cause analysis, and supports issue resolution.
- Attention to Detail: Ensures precision in test execution, documentation, and defect tracking.
- Mortgage Operations Knowledge: Applies understanding of workflows, documentation, and compliance requirements.
- Communication & Collaboration: Works effectively with stakeholders, developers, and QA teams to resolve issues.
How This Role Demonstrates Our Values:
- Integrity: Ensures system changes are tested thoroughly and meet regulatory and business requirements before release.
- Collaboration: Partners with business, technology, and QA teams to support successful system implementations.
- Excellence: Delivers high-quality testing, documentation, and support to maintain system reliability and performance.
- Critical Curiosity: Investigates defects, asks questions, and seeks to understand system behavior to improve outcomes.