Consumer Experience Specialist

What if you could…

What You’ll Do

• Master the Front Lines: Act as a high-energy liaison across multiple platforms (phone, chat, email and social media platforms), managing high volumes of inquiries with speed, accuracy, and creative problem-solving.
• Drive Growth & Engagement: Proactively identify sales leads and assess customer needs to achieve total satisfaction while hitting personal and team targets.
• Solve with Precision: Handle complex complaints and social media inquiries with efficiency, providing innovative solutions that turn customers into brand advocates.
• Optimize the Workflow: Utilize tech stacks like Zendesk, Shopify, and CRM systems to streamline communications and keep meticulous records of the cannabis revolution.

What You’ll Bring

• Proven Grit: 2-3 years of customer support experience with a track record of over-achieving quotas in a fast-paced environment.
• Tech Versatility: Familiarity with CRM practices and ecommerce platforms (Shopify, WooCommerce, Shipstation); bilingualism is a major plus.
• Elite Communication: Exceptional phone handling and active listening skills, with the ability to adapt to diverse personalities and "characters."
• The Mammoth Mindset: Reliability, punctuality, and a hunger for improvement, coupled with a passion for the cannabis industry.
• Flexibility: Ability to flexibly support both east and west coast customers.

Physical Stuff

• Digital Endurance: Ability to engage in long hours of intense concentration and data entry using office equipment and computers.
• Manual Precision: Regularly use hands and fingers to handle, control, or feel objects with high attention to detail.
• Operational Agility: Capable of moving from sitting to standing positions effortlessly and meeting the full scope of office demands.
  
  
  
  

What We Bring