Operations Manager
Job Overview
Remote Operations Manager Location: Remote
About Us
JJJ Multiservices Ltd is a family-grown commercial cleaning company based in London, primarily servicing office spaces. We're proud of the close-knit culture we've built and are passionate about delivering high-quality service with a personal touch. As our business grows, we're looking for someone who wants to grow with us - not just as an employee, but as part of the family. You will be working directly with the company owner as their right hand, playing a key role in both operations and decision-making. Occasionally, you may be asked to assist with personal admin tasks - this won't be a daily responsibility, but you should be comfortable supporting as needed.
Key Responsibilities:
Daily Tasks
- LinkedIn outreach and online engagement for business development
- Responding to client emails and forwarding messages to relevant supervisors
- Acting as escalation point for any unresolved issues passed on by supervisors
Weekly Tasks
- Preparing and maintaining weekly check spreadsheets for supervisors' site visits
- Compiling weekly reports on operations and site updates- Attending a weekly check-in meeting with the owner to review priorities, updates, and progress
Monthly Tasks
- Managing payroll via spreadsheet
- Following up with clients regarding service satisfaction
- Following up with potential leads for business development
As-Needed Tasks
- Supporting the company owner with occasional personal tasks (non-daily)
- Creating and maintaining a shared calendar of all operational events and ensuring all staff are notified in advance
- Updating supervisors on priorities and pending actions
- Coordinating extra cleaning services with the supervisor
- Pre-scheduling periodic cleans by confirming with clients and assigning team members
- Managing onboarding documentation and updating employee information in BrightHR
- Placing supply orders as needed
- Preparing and sending client invoices
- Handling and executing urgent tasks promptly
- Keeping all staff records up-to-date in BrightHR
Client Acquisition Bonus
As part of your role, you are encouraged to support our business development through outreach and relationship-building. If you successfully help acquire a new client and we sign a service contract, you will receive a bonus for each confirmed contract. This initiative rewards proactive engagement and recognizes your contribution to growing the business.
What We're Looking For
- Excellent time management and communication skills
- Strong organizational abilities with attention to detail
- Proficient in Google Sheets, email communication, and online scheduling tools
- Ability to create and maintain operational and quality control spreadsheets
- Self-motivated, with a proactive approach to resolving issues
- Fluent in English; Spanish is a strong advantage
- Prior experience in operations or administrative roles preferred
- Familiarity with HR and payroll systems (e.g. BrightHR) is a plus
Why Join Us?
- Be part of a growing, family-led company where your contributions matter
- Trusted role working directly with the company owner
- Bonus incentives for client acquisition
- Flexible remote work environment
- Growth opportunities as the business expands
- Weekly team meetings for structure and clarity
- Friendly and supportive team culture
Company: JJJ Multiservices Ltd - Commercial Cleaning Company (London-based)
Languages: Fluent English required; Spanish a major bonus.