Training Manager
Fixed Term - Full TimeJob Overview
The mission of Training is to masterfully integrate Kempinski’s suite of learning tools, ensuring we nurture and elevate talent from within. By championing this development, we empower our team to deliver the exceptional guest service that defines our brand, ultimately securing the hotel’s commercial success and driving profitability for our owners.
The Training Manager serves as the architect of this journey, overseeing seamless on-boarding and professional growth of our team through elegantly designed and operationally sound blended learning solutions.
By refining both technical skills and core competencies, the Training Manager ensures a consistently - beautiful performance that distinguishes our brand in the luxury sector and solidifies Kempinski’s reputation as the employer of choice.
Key Responsibilities
- Cultivate a robust internal training network by engaging directly with operations to foster meaningful professional connections.
- Conduct insightful analyses of training needs and measure the true impact of learning initiatives.
- Expand our educational resources by mentoring Departmental Trainers in the creation of property-specific training modules.
- Seamlessly embed all Kempinski training programs into daily operations while maintaining meticulous records of participation and progress.
- Design and deliver captivating training sessions that inspire and educate.
- Leverage data from Kempinski e-learning platform (Lobsterink) to provide management with actionable insights that enhance overall performance.
- Act as a trusted coach to managers and Departmental Trainers, elevating the standard of departmental output.
- Collaborate closely with the General Manager to curate bespoke learning journeys for the Executive Committee and Department Heads.
- Lead immersive "Kempinski DNA" activities that instill our brand values into the heart of the team.
- Proactively seek out innovative practices to refine the efficiency of our training services.
- Partner with department heads to evaluate service quality through the Kempinski Experience Assessment (KEA) and ReviewPro, prescribing remedial learning solutions where needed.
- Mentor and develop the training team itself to ensure internal excellence.
- Execute KEA quality checks as directed by management to maintain our five-star standards.
- Identify rising stars within the organization and nurture candidates for the Master Trainer designation.
- Ensure all monthly regional and corporate training reports are accurate, timely, and reflective of our progress.
- Personify Kempinski’s core values through exemplary personal conduct.
- Collaborate with leadership to prepare a comprehensive annual Business Plan and Budget that honors our brand standards.
- Conduct thorough annual self-audits to ensure ongoing compliance and excellence.
- Uphold all corporate training policies while fostering strategic partnerships with external suppliers and safety entities.
- Maintain an unwavering commitment to the safety and well-being of the team by adhering and ensuring all annual statutory training is timely done.
Skills, Knowledge and Expertise
A Bachelor’s or master’s degree in business administration or hospitality management.
At least 8 years cumulative experience in the hospitality industry, ideally within a 5-star environment and a minimum of 5 years of proven success in a similar leadership role.
Mastery of the English language, both spoken and written,
Additional language(s) considered a great advantage.
Additional language(s) considered a great advantage.