Customer Service Representative
Permanent - Full Time $22.00 - $24.00 / hourJob Overview
At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.
With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.
About the role
The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, processing orders, and offering service information. The ideal candidate is patient, empathetic, and passionate about helping people while maintaining a professional attitude.
- Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
- Escalate complex or priority concerns to appropriate teams
- Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes.
- Accurately document all interactions and updates in the CRM system
- Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
- Create purchase orders and maintain proper records for billing and compliance
- Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction
- Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
What we need from you
- Minimum high school diploma
- 3+ years of experience in customer service.
- Strong communication skills
- Proven ability to multi- task and effectively coordinate initiatives with several internal department representatives
- Attention to detail
- Excellent problem-solving skills
- Proficiency with Microsoft Office and CRM