Business Systems Analyst

Key Responsibilities

• Lead the support for key applications, ensuring system performance, reliability, and alignment with business requirements. 
• Lead troubleshooting and resolution of complex system issues, working collaboratively with internal teams and external vendors. 
• Regularly review and optimise applications to improve functionality, efficiency, and user experience.
• Accountable for the lifecycle management of core platforms and demonstrate via setting the direction through ownership of application roadmaps. 
• Drive AI and automation ideas through to delivery with an outcome of application process efficiencies. 

• Work closely with stakeholders to elicit, analyse, and document detailed business and technical requirements. 
• Translate business needs into system enhancements, configurations, and process improvements. 
• Record and report regularly on the progress of all owned initiatives.
• Develop innovative solutions to unique business challenges. 
• Ability to deal with complex, often ambiguous problems where precedent may not exist.

• Act as the subject matter expert (SME) for application vendors, ensuring effective operation and continuous improvement.
• Lead upgrades, migrations, and integrations, ensuring minimal disruption to business operations. 
• Collaborate with Asta departments to support adoption and reporting requirements through robust application management.

• Partner with project teams (internal and external) to deliver module-related deployments, ensuring alignment with business objectives. 
• Contribute to system design, testing, implementation, and post-implementation support. 
• Be recognised as an IT SME through close collaboration with our wider colleagues in IT (Infrastructure and Service Management), Data (BI) and Change.

• Build strong partnering relationships with internal stakeholders to understand their needs and priorities. 
• Be able to influence senior stakeholders and help shape shaping decision‑making on technology strategy, operational efficiency, and risk. 
• Demonstrate strong communication skills with our business colleagues to ensure competing business priorities are managed effectively. 
• Provide training and support to end-users, ensuring they can utilise systems effectively.

• Accountable for embedding risk, security, and compliance considerations into system architecture and operational workflows. 
• Ensures that all core applications meet regulatory and audit expectations, proactively identifying risks and advising senior leadership on mitigation strategies. 
• Ensure data integrity and system reliability across their IT applications. 
• Maintain documentation for all supported systems, including processes, configurations, and user guides.

Skills, Knowledge & Expertise

• Excellent Communication Skills: Exceptional verbal and written communication abilities, capable of conveying complex technical concepts in a clear and concise manner to non-technical stakeholders.
• Finance/Risk Applications Expertise: Experience with Sun or other Finance applications and Risk GRC applications is highly desirable.
• Professionalism and Stakeholder Management: A confident and professional approach, with proven experience engaging and collaborating effectively with senior stakeholders and departments within Asta and its managed syndicates.
• Team Collaboration and Efficiency: A proactive team player with a strong commitment to achieving team objectives. Demonstrates high energy, excellent organisational and planning skills, and the ability to manage and prioritise multiple projects efficiently.
• Agile Deployment Experience: Comprehensive knowledge of using agile development tools for project management and experience implementing Agile methodologies to deliver projects effectively.
• Extensive experience in business systems analysis and application support and/or experience within Lloyd’s Insurance or Financial Services environment.
• Strong understanding of workflow applications and their integration with business processes and operations. Ability to configure and enhance applications within the remits of a no/low-code approach.
• Experience with system implementation, upgrades, and customisations in a regulated environment.
• Ability to analyse complex systems, identify areas for improvement, and implement effective solutions. Strong problem-solving skills with a focus on aligning technical solutions to business objectives.
• Exceptional verbal and written communication skills, capable of engaging with stakeholders at all levels. Demonstrated ability to work collaboratively across Asta departments and clients.
• Ability to lead on multiple priorities and deliver high-quality results within deadlines. Attention to detail and a methodical approach to documentation and process management.
• Experience of using AI and automation to improve applications and processes and the usage of Co-pilot for personal productivity is highly beneficial.
• Lloyd’s Market/Corporation experience of working within a highly regulated IT environment and understanding Lloyd’s Market terminology and processes.