Bilingual Patient Care Coordinator

The Bilingual Customer Service Representative (CSR) will assist our customers via inbound and outbound calls in a call center environment. CSR must be available to work 8 hour shifts between the hours of 8:00 am – 7:00 pm on Monday – Thursday and 8:00 am – 5:00 pm on Friday EST.

●      Answering incoming calls, e-mail and messages from customers

●      Researching solutions, reviewing options and troubleshooting issues

●      Update billing information along with personal information

●      Activating contracts, processing change requests to accounts, follow-up on past due payments

●      Documenting information into a client system to track customer interactions and solutions

●      1 year of continuous experience in a call center

●      Excellent English Comprehension skills and proficient in Spanish
●      Accurate data entry proficiency

●      Strong organizational, interpersonal, and follow-up skills

●      Attention to detail and accuracy in work with numerical data

●      Maintain a high level of confidentiality and discretion

●      Proper spelling and grammar usage

●      High comfort level with technology

●      Excellent time management skills, self-motivated

●      Positive, team-first attitude