Operations & Growth Associate
Job Overview
The Role
As our first employee, you’ll be the operational glue that holds everything together. This is a broad, hands-on role covering product operations, consultant onboarding, payments, customer support, and marketing execution.
If you like variety, ownership, and learning fast, you’ll thrive here. If you need rigid job boundaries and process already written - this won’t be a fit (yet).
What You’ll Be Responsible For
Product & Platform Operations
Test the Gig app end-to-end and report bugs, issues, and UX improvements
Act as the day-to-day liaison with our development team
Help prioritise fixes and improvements based on user feedback
Document workflows and operating processes as we build them (and improve them)
Consultant Acquisition & Onboarding
Identify, reach out to, and recruit qualified consultants for the platform
Manage consultant onboarding, verification, and setup
Create and maintain onboarding guides, FAQs, and training materials
Support consultants with questions, issues, and best-practice usage
Payments & Compliance
Validate video call logs and completed consults
Prepare and manage consultant payment runs
Troubleshoot payment or reconciliation issues
Maintain accurate records and basic reporting
Marketing & Growth Execution
Execute marketing campaigns across email, social, and other digital channels
Support community building and engagement for consultants
Track campaign performance and help iterate based on results
Assist with content coordination (not necessarily creating all content)
Customer Support & Experience
Be the first point of contact for customer questions, issues, and complaints
Resolve issues quickly and professionally
Capture feedback and translate it into product or process improvements
Who We’re Looking For
You don’t need to know everything—but you do need to be smart, resourceful, and comfortable figuring things out.
Required
2+ years’ experience in a digital role (startup, SaaS, operations, support, marketing, or similar)
Strong digital literacy—comfortable with apps, dashboards, workflows, and online tools
Must have experience in creating AI agents
Excellent written English and clear communication skills
Highly organised, detail-oriented, and reliable
Comfortable working remotely and independently
Based in the Philippines with a stable internet connection
Nice to Have
Experience working with startups or early-stage companies
Familiarity with marketplaces, SaaS platforms, or fintech/payments
Experience in customer support, onboarding, or operations
Light marketing or campaign execution experience
“Builder” mindset—happy to create processes from scratch
Why This Role Is Interesting
You’ll be employee #1 at a global startup
You’ll learn product, operations, payments, marketing, and customer experience
You’ll work directly with the founders and help shape the company