Claims Adjuster - Casualty
Permanent - Full TimeJob Overview
Davies UK&I is responsible for delivering high-quality claims services across multiple markets, with a strong focus on regulatory compliance, client satisfaction, and operational excellence. The London Market Claims Operations sub-division specialises in handling complex claims within the London and Lloyd’s of London framework, ensuring adherence to market standards and driving innovation in claims processing.
The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd’s and broader London insurance market
The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd’s and broader London insurance market
What will your day look like:
- Utilise ECF2 and client platforms as required to complete claims processes.
- Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements.
- Effectively handle and maintain allocated claims to ensure compliance with client SLA’s/KPI’s/DA’s.
- Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required.
- Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers.
- Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements.
- Foster a culture of accountability, technical excellence, and continuous improvement.
- Provide guidance and training as required to new and/or junior members of the team.
- Always uphold and work to the Davies company values.
Knowledge and Abilities:
Must Haves:
- The ideal candidate will have a sound knowledge of the London & Lloyd’s Insurance and reinsurance Market and a minimum of 5 years' experience in Casualty claims handling. Possess excellent stakeholder management skills, familiarity with claims technology platforms, data-driven decision-making, and regulatory compliance.
Preferred:
- Be studying towards or having attained Cert CII qualification.
- Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment.