Compliance & Quality Coordinator
Permanent - Full TimeJob Overview
The role sits within the Compliance function and is critical to support the organisation in meeting its compliance obligations and high quality standards that allow us to differentiate ourselves on our customer experience.
Your responsibilities will include delivering support and co-ordination across a range of compliance and quality related activities such as managing documentation, supporting and carrying out audits, maintaining records and co-ordinating compliance activities across Zenergi.
Key Responsibilities
- Support the Compliance Manager with work planning, forecasting, and scheduling (audits/reviews/data integrity activities)
- Maintain compliance and quality documentation within accurate and compliant record keeping systems
- Support document control processes by ensuring policies, procedures etc., are version controlled, issued and archived
- Conduct and support internal compliance and quality audits maintaining clear audit trails for investigations and outcomes
- Provide administrative support for external audit activities
- Gather, analyse and present performance, compliance and quality data reports to the Compliance Manager
- Escalate issues to support risk management
- Manage day-to-day compliance and quality issues.
- Maintain and update the Compliance and Quality SharePoint sites as required.
- Support the preparation of communications, presentations and other related compliance documentation
- Monitor compliance, complaints and quality mailboxes
- Log and track customer complaints
- Assist with process and procedure development and continual improvement activities.
- Advocate the development and adoption of processes and procedures to support compliance and quality initiatives with Zenergi.
- Support data accuracy and compliance and quality systems
- Support development of communication and training materials
- Support compliance programmes relating to buildings, facilities and H&S provision
- Support programme of risk assessment and H&S record keeping
- Assist with the development of business cases for change requests
- Encouraging a culture of continuous improvement across teams and assist with implementing ‘Continuous Improvement’ recommendations
Skills, Knowledge and Expertise
Skills - Essential
- Good communication skills
- Problem solving - ability to find solutions to a range of challenges.
- Organisation and planning skills
- Strong attention to detail
Knowledge & Qualifications - Desirable
- Experience in the energy industry as well as a good knowledge of services and associated regulations.
- Knowledge of ISO 9001, 140001, 45001 and 27001
- Working knowledge of internal audit processes
- Advanced knowledge of Microsoft Excel
Experience - Essential
- Experience in core Microsoft Office applications
- Experience in a data analysis based role
Experience - Desirable
- Previous experience in a Compliance and/or Quality Assurance role
- Experience in report writing including graphical presentations