Receptionist

Key Responsibilities

• Manage the day-to-day operation, maintaining a professional work space
• Act as the main on-site point of contact, greeting visitors and ensuring a welcoming, customer-focused experience
• Build strong relationships with Tenants, understanding their needs and feeding insights back to the Community Manager, Asset Director and wider team
• Carry out regular checks and follow up on maintenance, cleaning, or health and safety matters
• Handle general administration including purchase orders, invoices, supplies and data entry
• Ensure compliance with company policies, visitor procedures, data protection and health & safety requirements

• Oversee all meeting room bookings via the app/booking platform, resolving clashes and ensuring accuracy
• Coordinate meeting room and event set-ups (furniture, layouts, signage)
• Maintain accurate usage records and provide reporting on bookings, occupancy and feedback

Skills, Knowledge and Expertise

• Highly organised, hands-on and confident working in a busy, professional environment
• Strong customer service and interpersonal skills with a friendly, confident approach
• Able manage multiple bookings, tasks and deadlines effectively
• Competent using booking platforms, Microsoft Office and digital systems (or willing to learn)
• Communicates clearly and professionally, both in person and in writing
• Proactive, “can-do” attitude and enjoys being part of a collaborative team
• Experience in a front-of-house, serviced office, coworking, hospitality, or facilities coordination environment