Head of Investigations Casework
Fixed Term - Full Time £72,135 - £80,150 / yearJob Overview
Head of Investigations Casework (Fitness to Practise)
Interim, full time 6-9 month fixed term contract
Location
London (Stratford) – office attendance at least two days a work, ideally flexibility to commit more due to senior management position. Will require travel to Scotland once a quarter.
Location
London (Stratford) – office attendance at least two days a work, ideally flexibility to commit more due to senior management position. Will require travel to Scotland once a quarter.
Your role and impact
This is a pivotal leadership role for someone with a genuine passion for investigatory casework and a deep understanding of their importance in protecting the public.
You will set the direction and create the conditions for high performance across a large and complex, operational casework function—overseeing investigations, evidence gathering, case progression and risk management at scale. You will personally lead oversight on complex and high-risk cases, acting as a senior escalation point and ensuring decisions are fair, proportionate and grounded in sound regulatory judgement.
Your impact will be felt across several key areas:
- Operational leadership: Ensuring the delivery of high-volume, high-quality investigations within agreed timescales, with clear oversight of resources, performance and risk
- Decision-making: Taking personal responsibility for complex case decisions and guiding others to make confident, evidence-based judgements
- Continuous improvement: Driving innovation, efficiency and service development, challenging existing practices to improve outcomes
- Stakeholder engagement: Representing Fitness to Practise investigations at senior level, building strong relationships internally and externally
- Culture and leadership: Embedding an inclusive, high-performing culture aligned to NMC values, where teams feel supported, accountable and motivated
You will also play a key role in shaping directorate-wide performance, contributing to strategic priorities, managing budgets effectively and ensuring robust data, reporting and governance processes are in place.
This is an opportunity to lead meaningful, high-impact work in a role where your expertise in regulation and investigations will directly contribute to public protection and trust in professional regulation.
What you’ll bring
You are an experienced senior leader with a strong track record in department management, regulatory investigations or a similarly complex environment—and, importantly, a clear passion for investigatory work and its purpose.
You will bring:
- Deep expertise in investigations: Significant experience leading complex investigative functions, ideally within a regulatory or disciplinary context, with the ability to navigate high-risk and sensitive cases
- Outstanding leadership capability: Proven success managing large, multi-disciplinary teams, including complex people issues, and creating a culture of accountability, inclusion and high performance
- Strong strategic and analytical thinking: The ability to interpret complex information, assess risk and make sound, timely decisions in a highly scrutinised environment
- Operational and financial acumen: Experience managing large-scale casework systems, budgets and operational risk, with a focus on efficiency and value for money
- Excellent communication and influence: Highly developed interpersonal and presentation skills, with the credibility to operate at senior level and engage a wide range of stakeholders
- A commitment to values and culture: A strong personal commitment to integrity, fairness, equality, diversity and inclusion, and continuous improvement
Above all, you will be someone who cares about public protection and is motivated to continually raise standards in how regulatory investigations are delivered.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans