Director of Spa and recreation
Permanent - Full TimeJob Overview
To take 100% responsibility for managing a successful Resense Spa and recreation via leading the spa team effectively to deliver and exceed the guests’ expectations and maximize profitability in accordance with Resense’s spa vision, core values & all related brand standards, procedures & policies.
This includes reporting effectively to the relevant Resense Operations Manager and executing Resense directives and liaising positively with the Hotel General Manager and the Hotel Team. Please note, in the rare event of any confusion between directives of Resense and any level of hotel management, the Spa Manager must refer the issue to the Resense Operations Manager..
Key Responsibilities
• Uphold and deliver the Resense brand vision – the luxury European spa and its central USP’s.
• Supervise daily spa operations and liaise with department heads to ensure routines, cleanliness, maintenance and service standards are upheld.
• Provide a service that is individual, spontaneous, personal and genuine. This requires a very high level of communication and social skills and to take responsibility for the whole team.
• Communicate effectively within the spa team as well as with guests and other hotel departments.
• Operate and ensure the entire team operates in accordance with Resense Spa’s Standard Operating Procedures, Policies & Forms Manuals; and the Kempinski SOP’s, policies & manuals.
• Resolve customer’s disputes and/or complaints immediately and report appropriately in accordance with Kempinski & Resense SOP’s. Ensure safety and security for spa guests and staff.
• Create & maintain an efficient maintenance program for the Spa and equipment to ensure it is maintained to Resense and Kempinski 5 star standards.
• Drive efficient employee scheduling and co-ordination; including vacation planning.
• Resense, Kempinski and spa orientation for new employees and trainees.
• Implement and uphold the company Health & Safety policy.
• Mentor staff for professional growth.
•To co-ordinate the organizational and administrative functions in all areas of the recreation department. Ensures that all recreation forms and reports are forwarded on time to the relevant hotel offices properly.
•To plan and implement programs, policies and procedures and standards of performance to ensure that Kempinski international standards are met.
•Ensure implementation and compliance with duties as per job descriptions.
•Assist with the development of new products and services
• Deliver high quality service to guests
•Provide and be responsible for the professional delivery of all recreation information to all hotel guests.
•Provide and be responsible for the professional delivery of all recreation information to all hotel guests.
Skills, Knowledge and Expertise
- 3 to 5 years experience in a Spa and Recreation management position
- Preferably in a 5 star hotel
- French and English – excellent oral and written skills
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Excellent communication and interpersonal skills with superb presentation and grooming
- Strong management skills and ability to inspire those in others