Business Development Manager

Key Responsibilities

• Monitor market trends and identify potential revenue growth areas and risk mitigation strategies in response.
• Build and maintain strong product knowledge to support ongoing business growth opportunities across the Glory Product offering including Cash, Acrelec, and Flooid categories.
• Liaise with Sales team members to leverage existing relationships and new prospects to deliver total product solutions.
• Communicate customer feedback to key stakeholders for use in future revenue/product planning.

• Proactively generate and qualify new opportunities and progress them through the sales funnel
• Develop relationships with channel partners e.g. POS providers, resellers of Cash Automation Technology for additional new business and SOW opportunities 
• Promote Cash Automation technology to all potential customers, creating awareness of Glory’s wider product portfolio
• Attend trade shows promoting products when required as well as coordinating Retail Thought Leadership events
• Serve as the primary point of contact with customers, providing customers with updated delivery information, managing and responding to customer complaints, and ensures partner or customer satisfaction.
• Manage and respond to miscellaneous enquiries received through website and other sources

• Build and maintain trusting relationships with customers and account stakeholders.
• Communicate clearly and accurately to customers on the status of projects and implementation.
• Serve as the primary point of contact with customers, providing customers with updated delivery information, managing and responding to customer complaints escalated from the service team, and ensure customer satisfaction.
• Ensure a structured cadence is in place for nominated strategic accounts the alignment of joint business plans if appropriate.
• Meet with customers in person when possible, as opposed to virtual premises. 
• Operate to support and strengthen the GGS brand with assigned customers at all times.
• Develop corrective action plans for customer problem solving when necessary.
• Ensure customer installations, training, handover and implementation documentation is in place for all new customers and new projects.
• Ensure the smooth coordination and deployment of new customer installations working with the deployment team.

• Develop growth plans to meet and exceed company revenue objectives.
• Develop comprehensive account plans for nominated accounts. 
• Provide monthly reports on key accounts including accurate forecasts.
• Meet company deadlines for financial forecast submission ensuring that the forecast is for a minimum rolling twelve-month period.

• Communicate progress on a timely basis and in an effective format enabling support departments and management to understand progress, issues, and opportunities.
• Work with service to ensure that there is the required support structure in place for customers.
• Maintain awareness and keeps up to date with best practise, trends and market information through research, networking, and attending seminars.
• Identification of own training and development needs.

• Take reasonable care for your own health and safety, and ensure your actions do not adversely affect others in the workplace. 
• Comply with all company health and safety policies, procedures, and instructions. 
• Identify and report hazards, risks, incidents, and near misses promptly. 
• Report injuries, illnesses, and unsafe conditions promptly. 
• Assist with incident investigations and hazard control implementation where required. 
• Use personal protective equipment (PPE) and safety systems correctly and as required. 
• Follow safe work practices and contribute to maintaining a safe and healthy work environment and a positive safety culture, including ensuring equipment and work areas are kept clean, safe, and fit for purpose.
• Participate in training, toolbox talks, and safety meetings as required. 

Skills, Knowledge & Expertise

• Tertiary qualifications in Business, or Marketing would be advantageous.
• Completion of sales training programs and conversant in Sales Methodologies.
• Minimum 5-8 years’ experience working within a sales capacity in a technology related field.

• A strategic account manager with high level industry contacts
• The ability to work independently, flexibly, and with a high degree of initiative and creativity
• Excellent presentation, communication and interpersonal skills
• Strong customer focus
• Solid project management skills in the coordination of both internal and external resources
• High level of integrity and work ethic
• A thorough understanding of the Banking, Quick Service Restaurant, Retail, Grocery environment and current trends/ challenges 
• Strong aptitude for business case development
• Proficient with the use of 
• Proficient business writing and presentation skills and a thorough knowledge of Microsoft Office products
• Ability to work independently with a high sense of urgency
• Strong influencing skills, both internal and external
• Proven track history of 100% quota attainment of $3 - $10 million plus territory
• Experience of developing and driving interest in similar technologies
• Experience of the Banking environment would be highly regarded
• Experience using CRM software and/or similar KPI reporting tools
• The ability to work independently, flexibly, and with a high degree of initiative
• A team player with the ability to engage and gain support from internal stakeholders