Portfolio Account Manager (PAM)

Reports to:  Senior Commercial Manager

Location: Leicester LE3

Working hours: Monday to Friday, 37.5 hours a week

We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based from our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.

In the role of Portfolio Account Manager, you will be responsible for delivering outstanding service and long-term value across a portfolio of Third Party Intermediaries (TPIs) within the SME and Mid-Market sectors. You will bring experience in building strong, trust-based relationships, with a proven track record of enhancing client satisfaction and retention within the business utility sector.

You will work closely with your TPI partners to ensure our brand proposition and products are seamlessly embedded into their customer journey, resolving any challenges efficiently and effectively. Acting as a key point of contact for Yu Energy, you will support your partners’ ongoing performance, build strong networks within each organisation, and create additional value through regular engagement, support, and collaboration.

Alongside managing your own portfolio, you will collaborate with Strategic Account Managers to provide pricing and service support when required. This offers an excellent opportunity to further develop your expertise and gain exposure to some of our larger and more complex accounts.

As a Portfolio Account Manager at Yü Energy, your primary responsibility is to take accountability for leading the engagement of our Business Account Customers. 

From the moment a prospect agrees to become a Yü customer, you will manage the end-to-end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

· Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.

· Strengthen day-to-day client relationships through exceptional client service, in-depth knowledge of the client’s industry and business and impeccable delivery and client engagement.

· Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programs.

· Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.

·  Support department-wide development initiatives.

·  Maintain and enhance knowledge of the energy industry.

· Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.

· Analyse client needs and provides tailored solutions.

· Collaborate with cross-department teams to ensure client satisfaction.

·  Provide regular reports and updates to the line management and other stakeholders.

· Manage and support projects from end to end.

· Develop key relationships across the organisation and with third parties.

· Train new starters on processes and policies.

·  Seek improvements in working processes and practices.

·  Confidently promote effective communication within the wider team and cross-departmental.

·        Account management capability, with experience managing key stakeholders and maintaining effective partner relationships 

· Confident communicator, able to engage with stakeholders at varying levels and build credibility through consistent delivery 

·  Strong focus on efficiency, with the ability to manage workloads effectively while maintaining service standards and meeting SLAs 

·  Demonstrates a proactive approach to account support, identifying issues early and contributing to timely resolutions 

·  Takes ownership of key tasks and partner interactions, ensuring continuity and a reliable service experience

·  Developing stakeholder management skills, with the ability to influence and support partner outcomes at an operational and tactical level 

·  Efficient and well-organised, able to balance priorities and deliver against multiple demands 

·  Shows growing ownership and accountability, with the confidence to manage defined areas independently 

·  Delivery-focused, with an emphasis on consistency, responsiveness, and supporting overall partner performance