Customer Service Representative
Full Time $20.00 - $22.00 / hourJob Overview
This customer service position supports daily office operations within a fast-paced manufacturing environment. This role serves as a key point of contact for customers, both in person and over the phone, while also providing essential administrative and data entry support to ensure accurate and efficient processing of orders.
The schedule for this position is Monday - Friday 8:00 am - 4:30 pm.
The schedule for this position is Monday - Friday 8:00 am - 4:30 pm.
Key Responsibilities & Qualifications
· Greet and assist customers in person, including processing walk-in product purchases
· Answer incoming phone calls in a professional and courteous manner
· Take and process customer orders for product pickup
· Provide accurate information and customer support via phone and in person
· Enter and maintain order and customer data in company systems with a high level of accuracy
· Coordinate with production and warehouse teams to ensure timely and accurate order fulfillment
· Maintain organized records and documentation
· Take payments from customers in cash, credit card, or check
· Perform general office duties such as filing, copying, and email communication
Qualifications
· Previous administrative or customer service experience preferred
· Strong customer service and communication skills
· Proficiency with computers, including data entry and basic office software
· Ability to multitask and stay organized in a busy environment
· Attention to detail and accuracy in data entry and order processing
· Ability to work independently and as part of a team
CANDIDATE MUST SUCCESSFULLY PASS PRE-EMPLOYMENT PHYSICAL and DRUG & ALCOHOL TEST.
Work Environment
- Fast-paced industrial or manufacturing setting with frequent interaction with truck drivers, customers, and warehouse personnel
- High-volume shipping environment with constant activity and changing priorities
- Primarily office-based