Business Analyst
Permanent - Full Time £60,000 - £80,000 / yearJob Overview
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider.
This is one of the first hires into our Data & AI Team. You'll be the bridge between the technical team and the rest of the business — embedding with departments to understand how they work, identifying where AI and automation can have the highest impact, and ensuring new capabilities are actually adopted.
You won't be writing requirements documents from a desk. You'll be sitting with heads of departments understanding how invoice reconciliation actually happens, mapping a payroll process end-to-end with the People team, or running an AI upskilling session with nursery managers. The role is hands-on, outward-facing, and varied.
What You'll Do (Process Mapping and Automation Scoping)
You won't be writing requirements documents from a desk. You'll be sitting with heads of departments understanding how invoice reconciliation actually happens, mapping a payroll process end-to-end with the People team, or running an AI upskilling session with nursery managers. The role is hands-on, outward-facing, and varied.
What You'll Do (Process Mapping and Automation Scoping)
- Embed with support office departments (Finance, People, Admissions, Marketing, and others) to map current processes in detail
- Identify which processes are candidates for automation — where is the volume, where is the pain, where is the manual effort that doesn't need to be manual?
- Write clear requirements and specifications that our Automation Engineer can build from
- Prioritise opportunities by business impact
- Work closely with the Automation Engineer during build and testing to ensure what gets built actually solves the problem
Change Management and Adoption
- Own the rollout when automations and new analytics tools go live in a department
- Train users, manage the transition from old process to new, handle resistance constructively
- Collect feedback and iterate — if something isn't working, you're the first to know and the first to act
- Build lasting relationships with department heads so they see the Data & AI Team as a partner, not a threat
AI Upskilling (20–30% of time)
- Run AI fluency cohorts across the organisation — practical sessions helping teams use tools like Claude, Gemini, and others to improve their personal productivity
- Curate which AI tools are appropriate for which teams and use cases
- Identify who's struggling and provide targeted support
- Feed back to the Director what the organisation is trying to do with AI, so we can prioritise tooling and training
Analytics Opportunity Identification
- While embedded with departments, surface data and analytics opportunities — teams making decisions on gut feel, questions that could be answered with data, reports that could be dashboards
- Feed these into the Product Owner's backlog for the Analytics Engineer to deliver
What We're Looking For (Essential)
- Experience mapping business processes end-to-end, ideally in operational or back-office environments (Finance, HR, operations — not software product development)
- Demonstrated ability to work with senior stakeholders — you'll be sitting with Heads of Department from week one and need to be credible and confident
- Strong facilitation skills — you can run a workshop, lead a training session, and manage a room
- Genuine curiosity about AI and automation — you don't need to be technical, but you need to understand what's possible and get excited about applying it
- Clear, structured communication — you can translate messy business reality into organised requirements, and explain technical concepts to non-technical people
- Comfort with ambiguity — this is a new function, processes are being defined as we go, and you'll need to figure things out rather than follow a playbook
Nice to Haves...
- Experience with workflow automation or process improvement tools (n8n, Zapier, Power Automate, or similar)
- Experience in education, childcare, healthcare, or other people-centric sectors
- Experience with change management frameworks or methodologies
- Familiarity with BI tools (Tableau, Omni, Looker, Power BI)
What You Won't Be Doing
- Writing code or building automations (that's the Automation Engineer)
- Building dashboards (that's the Analytics Engineer / Data Analyst)
- Managing the product backlog (that's the Product Owner)
- Working in isolation — this role is fundamentally about being embedded with people across the business
The N Advantage
- Competitive salary – £60,000 - £80,000, based on experience and dedication
- Flexible hybrid working model for work-life balance
- Up to 35 days holiday – including a personal ‘Me’ day and Christmas closure
- £100 annual learning fund, plus access to in-house development opportunities
- Enhanced family leave for parents, carers, and more
- 40% childcare discount, plus 6 emergency days annually
And that’s not all!
- 5-year loyalty bonus – around-the-world trip + 2 bonus weeks off
- 10-year loyalty bonus – ‘Out of this world’ experience + 2 extra weeks off
- Referral bonus – earn up to £1,000 per successful hire
- Amazing discounts – save on groceries, shopping, fitness and more
- Travel support – season ticket loans and cycle-to-work scheme
- Socials & wellbeing – annual parties, team events, gym discounts, and online fitness
Why N Family Club?
At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.
Join us today to spark big ideas in young minds and shape a career you’ll love.
What's next?
If you think you've got what it takes, click apply and fill in our super quick (1 min) application form!
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.