Quality Assurance Manager (all genders)
Full TimeJob Overview
About Lingoda
Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education.
What We Do
Lingoda’s highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country.
Who We Serve
A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda’s B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide.
Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We’re committed to living the learning journey alongside them to create a world of connection and opportunity.
Why Join Us?
Joining Lingoda means becoming part of a team that’s committed to getting better, together. We foster an inclusive culture of bravery, curiosity, and growth, where insight turns into action, and every team member contributes to igniting positive change.
Be part of our journey to transform lives through education.
We are seeking a Quality Assurance Manager (all genders) based in Berlin, or remote within Germany.
Your mission with us:
The Quality Assurance Manager ensures the quality, compliance, and auditability of state-funded educational and examination programs. This role focuses on the consistent monitoring of standards, audit preparation, and creating transparency through smart tools to enable operational functions to manage their processes independently and in accordance with regulations.
Your tasks:
- Executes systematic compliance checks in accordance with AZAV as well as risk-oriented spot checks of documentation and processes, and formulates unambiguous findings for mandatory follow-up by the functional departments.
- Monitor defined KPIs continuously via the Quality Dashboard to identify operational blind spots and deviations at an early stage.
- Prepares audit-relevant documentation and actively supports external provider and measure audits in accordance with AZAV.
- Review the correct documentation of complaints and incidents at a meta-level to minimize risk as part of incident governance.
- Develop and maintain QM templates, checklists, and guidelines that preventively eliminate error sources and strengthen departmental accountability.
- Advise operational departments on regulatory gray areas and conduct sound preliminary analyses for the Lead QM.
- Disseminate findings from internal and external audits to the respective departments and assist in translating these insights into Standard Operating Procedures (SOPs).
You bring to Lingoda:
- University degree in a relevant field (e.g., Business, Education Management, Administration) or equivalent practical experience.
- 2-3 years of experience in an operational quality management or compliance role, ideally within the state-funded education sector in accordance with AZAV.
- Proven Audit and QM competence, ideally supported by certification as a Quality Management Officer (e.g., TÜV / ISO 9001) or Internal Auditor (ISO 9001/AZAV).
- Sound knowledge of Quality Management and specific technical expertise regarding regulatory requirements in accordance with AZAV.
- High attention to detail and analytical mindset for conducting risk-oriented spot checks and identifying patterns.
- Strong communication and problem-solving skills, with the ability to formulate unambiguous findings in a comprehensible and solution-oriented manner for the departments.
- Experience in measure implementation, particularly in conducting internal audits and maintaining process documentation.
- Fluency in German (C1/C2) and strong proficiency in English (B2+).