Collections Manager

Job Summary
We are a global smart mobility SaaS company serving over 2 million subscribers across 23 countries. We are seeking a Collections Manager to lead our collections operations, drive performance, and enhance departmental efficiency.

Responsibilities

• Drive improvements in collection strategies and operational efficiency.
• Supervise the collections call center and ensure targets are consistently achieved.
• Handle recruitment, training, and day-to-day management of the team.
• Review and approve credit notes, refunds, and ensure adherence to company policies.
• Generate reports and forecasts to support business decisions.
• Track team productivity and manage performance-related matters.
• Approve monthly leave, overtime, and incentives.
• Coordinate with other departments to ensure seamless operations.

Requirements

• Bachelor’s degree in a relevant discipline.
• Prior experience as a Collections Manager, preferably in B2B.
• Strong analytical skills with advanced Excel knowledge.
• Proven leadership, communication, and negotiation skills.
• Organized, solution-oriented, and capable of managing multiple priorities.