French Customer Service Advisor - Athens or WFH from Greece
Job Overview
Workster is partnering with a leading global customer support provider to recruit a French Customer Service Advisor based in Athens or working from home anywhere in Greece. This is a fantastic opportunity to join an international team, develop valuable professional skills, and deliver excellent customer experiences for a world-renowned client. Full training is provided and applications from entry-level candidates are welcome.
Customer Service Advisor Role – French Language (Remote or Athens Based)
- Provide outstanding customer support in French via phone, email, and live chat for a well-known global brand.
- Assist customers with queries about orders, products, account information, deliveries, and troubleshooting.
- Guide customers through processes and resolve issues efficiently and empathetically.
- Follow established procedures for escalation when necessary and ensure follow-up until resolution.
- Accurately record and manage customer interactions in the CRM system.
- Maintain high standards of quality and service in line with company values.
- Collaborate with team members and supervisors to ensure continuous improvement and customer satisfaction.
- Achieve individual and team performance goals related to quality, productivity, and customer experience.
French Customer Support Advisor Requirements
- Fluent in French (C1 or above) – written and spoken.
- Good English skills (B1 or higher) for internal communication and training.
- Excellent communication, active listening, and problem-solving abilities.
- Customer-focused, empathetic, and resilient approach.
- Basic computer skills and comfort working with multiple digital tools.
- Previous experience in customer service, retail, hospitality, or call centres is an advantage (not required).
- Reliable internet connection and a quiet workspace (for work-from-home applicants).
- Eligibility to live and work legally in Greece.
Benefits of the French-Speaking Customer Service Job in Greece
- Permanent full-time contract (40 hours/week) with long-term career opportunities.
- Competitive basic salary plus monthly bonuses based on performance.
- Paid, comprehensive training and continuous support from a friendly team.
- Option to work in a modern Athens office or fully remotely from anywhere in Greece.
- Private medical insurance from day one of employment.
- Meal allowance provided via a prepaid card (tax free).
- Multicultural, inclusive, and supportive work environment where your initiative and ideas count.
- Assistance with relocation to Athens available for non-local candidates.
- Clear path for professional growth with access to internal job opportunities.
Why Apply for a French Customer Service Advisor Job in Greece?
- Join a global leader in customer experience and grow your career in a dynamic industry.
- Gain valuable international experience while living or working remotely in Greece.
- Be part of a diverse team delivering friendly and effective support to French-speaking customers.
- Receive full training and ongoing development in a supportive environment.
- Enjoy excellent benefits, security, and the possibility to work from home with no relocation required for remote options.
Application Process — French Customer Service Advisor
- Apply now with your CV in English.
- Our team will contact you for a short phone or video interview in French and English.
- Assessment and onboarding are efficient, with a friendly recruitment process.
- Start date: Ongoing intakes — join a welcoming and dynamic team!