Italian-Speaking Customer Success Specialist (Social Media)

Workster is partnering with a global technology services provider to recruit a Italian-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.

Your Role

• Provide quality assurance, through checking all client product integrations are completed

• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers

• Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement

• Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform

• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)

• Help triage troubleshooting tickets

Your Qualifications

• Fluent Italian and English (C1)

• Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management

• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

• Excellent communication, collaboration, organizational and project management skills

• Ability to interact comfortably with both clients and internal departments

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

• Ability to work on queues/cases/tickets out of CRM platforms

• The ability to build trust quickly and develop strong relationships

The Offer

• Hybrid working model – Wednesdays and Thursdays on site in Sofia

• Very competitive salary package and benefits

• Relocation provided if you are not based in Sofia

• Monday to Friday, 10:00–19:00 working schedule.

• Fully paid training and continuous learning opportunities.

• Clear career development paths within an international organization.

• Health and wellbeing initiatives and a competitive benefits package.

• Supportive, professional work environment with cross-functional collaboration.