Delivery Manager (Target Operating Model Project)

• Lead the planning, coordination, and delivery of agreed project outputs/initiatives.
• Produce key project deliverables and undertake activity to validate these.
• Ensure actions remain on track, proactively identifying slippage and mobilising support where needed.
• Champion a solution‑focused, iterative approach to improvement work.
• Facilitate open communication, shared problem‑solving, and joint ownership of deliverables.
• Ensure each deliverable has a consistent approach and systematic process including setup, scoping, and prioritisation, delivery, testing, iteration, completion, evaluation, close‑out reporting

• Liaison between wider COO Directorate and the TOM Leads Group.Work with the Senior Project Manager to prepare and deliver progress updates, risks, issues, and decisions required.
• Keeping TOM Project Leads regularly updated and informed of progress and any significant changes/challenges
• Ensuring the use of all data and information is used in line with appropriate DofE policies including appropriate Use of IT Systems Policy.
• Ensure all initiatives and workstreams have been appropriately reviewed and approved by the TOM Leads group

• Prioritise, plan and action work to deliver agreed outputs from TOM Project with Project Leads.  Ensuring delivery is in line with project plan and timeline.
• Escalate items requiring out‑of‑scope decisions or resource impacts.

• Ensuring any initiatives have an appropriate communication and training plan, drafting and liaising as appropriate.
• Monitor risks and issues, ensuring timely escalation where delivery timelines, scope, quality and other significant risks identified.
• Propose mitigation options and support decision‑making where appropriate.

• Coordinate final impact evaluation, gathering evidence of outcomes and benefits on workstreams as appropriate.
• Produce a summary report, outlining achievements, insights, and recommendations if there is need to further iteration or longer‑term improvements.

• Prioritised plan and action deliverables that come from the TOM Project Workstreams in agreement with the TOM Project Leads.
• Governance updates to TOM Leads Group.
• Delivery of agreed initiatives completed in line with TOM Project plan.
• Final summary report with impact assessment and next‑step recommendations as appropriate.

What we are looking for:

• Experience leading delivery or improvement initiatives
• Strong organisational skills and ability to manage multiple priorities
• Confident communicator with experience engaging senior stakeholders
• Skilled in problem solving and using data to inform decisions
• Experience managing risks, issues, and dependencies
• Proactive, adaptable, and delivery-focused

• Understanding of service design or process improvement
• Experience in non-profit, education, or youth sectors

How to apply and interview dates