Director of Enforcement
Full Time $100,000 - $120,000 / yearJob Overview
Impark offers comprehensive parking management services across North America. Through its subsidiaries, Imperial Parking Canada Corporation and Imperial Parking (U.S.), LLC, Impark offers tailored parking solutions to meet the needs of commercial, municipal, and private clients.
Today, Impark is proudly part of the Reimagined Parking family with hundreds of parking locations and decades of experience. Together, we lead the way in modern, customer-focused parking services.
The Director of Enforcement is a senior operational leader responsible for the strategic oversight, performance management, and operational integrity of enforcement policies, procedures and platforms, and collection services across the Reimagined Parking group of companies.
The Director of Enforcement is a senior operational leader responsible for the strategic oversight, performance management, and operational integrity of enforcement policies, procedures and platforms, and collection services across the Reimagined Parking group of companies.
The Director of Enforcement is responsible for leading and managing all parking enforcement operations across the organization’s portfolio. This role ensures compliance with municipal and consumer protection regulations while promoting permitted, consistent, and effective enforcement practices. The Director will work closely with the patrol and collection teams, develop and implement technological solutions, and drive operational excellence to support revenue protection and growth.
The Director of Enforcement also serves as a key operational liaison between patrol operations, senior leadership, and technology vendors to ensure service delivery meets or exceeds organizational expectations.
Key Responsibilities
- Develop and execute enforcement strategies aligned with organizational goals
- Establish performance metrics, KPIs, and operational SOPs
- Foster a culture of professionalism, integrity, and regulatory compliance
- Develop and execute enforcement strategies that drive measurable performance outcomes, including improved compliance rates, optimized patrol productivity, revenue protection and growth
- Oversee parking enforcement activities across multiple operating brands and regions
- Ensure consistent application of parking rules, bylaws, and regulations
- Respond to escalated enforcement issues and complex cases
- Ensure compliance with local laws, municipal codes, and regulatory obligations
- Develop and update enforcement policies and standard operating procedures
- Liaise with municipalities, law enforcement, and regulatory bodies
- Support audits, reporting, and legal proceedings related to violations
- Implement and manage enforcement technologies (e.g., LPR systems, handheld devices, citation software)
- Analyze data to improve enforcement effectiveness and operational efficiency
- Partner with IT and vendors to enhance systems and reporting tools
- Support revenue protection initiatives and minimize leakage
- Monitor citation issuance trends and reporting accuracy
- Assist with budgeting, forecasting, and cost control for enforcement operations
- Address customer complaints and disputes related to enforcement actions
- Maintain strong relationships with internal and external stakeholders
- Promote fair and transparent enforcement practices
- OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
Skills, Knowledge, Expertise and Requirenments
- Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)
- 7–10+ years of experience in parking operations, enforcement, or a related field
- 3–5+ years in a leadership or management role
- Strong leadership and team management skills
- Deep understanding of parking regulations and enforcement practices
- Experience with enforcement technology and data analytics
- Excellent problem-solving and decision-making abilities
- Strong communication and stakeholder management skills
- Ability to handle high-pressure situations and sensitive public interactions
- Must successfully pass a background check, in accordance with company policy and applicable laws
- (CAN) Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law
Working Conditions
• Combination of office and field environments
• May require travel between sites
• Availability for on-call support, including evenings and weekends as needed
Key Performance Indicators (KPIs)
• Compliance rates and enforcement accuracy
• Revenue growth, protection and citation integrity
• Response time to incidents and escalations
• Customer satisfaction and complaint resolution metrics
• Staff productivity and retention
• Combination of office and field environments
• May require travel between sites
• Availability for on-call support, including evenings and weekends as needed
Key Performance Indicators (KPIs)
• Compliance rates and enforcement accuracy
• Revenue growth, protection and citation integrity
• Response time to incidents and escalations
• Customer satisfaction and complaint resolution metrics
• Staff productivity and retention