After Sales – ERP Associate

What you would be expected to do:

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP  including material returns (MIGO), transfer postings, and scrapping transactions — maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy — including material master, service master, customer master, and equipment records — escalating discrepancies to the system administrator for resolution.

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g., Excel, Power BI, or SAP Analytics Cloud).
• Ensure dashboards provide visibility into key after-sales KPIs.
• Develop and standardise dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Work closely with After Sales Managers and regional teams to identify new metrics or reporting views required as the business scales.
• Maintain version control and documentation of all dashboard calculations, data sources, and refresh schedules.

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and ageing open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team by developing SOPs, checklists, and training guides to ensure consistent and accurate system utilisation.
• Proactively identify data quality issues that affect reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Contribute to SAP system upgrades, configuration changes, and new module rollouts by testing transactions, validating data migration activities, and documenting outcomes.

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis, including warranty ageing reports, open service order summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variances against targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, providing Finance with accurate accrual information.
• Monitor SLA and TAT compliance for service and repair orders, highlighting exceptions and trends to management.

• Manage end-to-end spare parts transaction flows in SAP — from purchase requisition and goods receipt through to issue, transfer, and return — ensuring every movement is accurately recorded.
• Coordinate with warehouse and logistics teams to ensure SAP accurately reflects physical spare parts movements across all storage locations and plants.
• Track reverse logistics flows of defective and field return goods in SAP, maintaining a complete chain of custody from field collection through assessment to final disposition (repair, refurbish, scrap, or supplier return).
• Assist the After Sales team in managing supplier warranty claims by ensuring relevant SAP documentation (serial numbers, material documents, service orders) is available and accurate.
• Identify and escalate slow-moving, excess, or obsolete spare parts inventory in SAP and facilitate periodic review and write-off activities.

• Maintain accurate spare parts inventory records in SAP across all after-sales locations, ensuring stock levels remain aligned with physical counts.
• Coordinate and facilitate periodic spare parts cycle counts and annual stock takes, reconciling SAP quantities against physical counts and posting adjustment entries where required.
• Ensure correct valuation, batch management, and serial number tracking of spare parts within SAP, particularly for high-value or controlled components.
• Produce monthly spare parts inventory reports, including stock ageing, consumption, and dead stock reviews for management evaluation.

You might be a strong candidate if you have:

• A Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, Engineering, or a related field from a recognised university.
• An advanced degree is an added advantage.
• 2–4 years of hands-on experience working with SAP in an after-sales, service operations, supply chain, or logistics environment.
• Practical experience with SAP modules, including CS (Customer Service), MM (Materials Management), and/or PM (Plant Maintenance).
• Strong proficiency in Microsoft Excel for data review, reporting, and dashboard development.
• Experience in inventory management and stock control, with knowledge of spare parts and reverse logistics processes.
• The ability to interpret data, identify trends, and generate meaningful recommendations.
• High attention to detail and a disciplined approach to data accuracy and system quality.
• Excellent verbal and written communication skills, with the ability to simplify information and adapt communication to different audiences.
• Strong problem-solving skills with the ability to evaluate complex situations and identify practical solutions.
• A Resourceful and proactive attitude, with the ability to navigate new situations, apply innovative approaches, and identify practical solutions.
• The motivation driven by the social mission of expanding energy access and creating employment opportunities in rural communities, with strong alignment to Sun King's values.