Manager, Internal Communications
Permanent - Full Time $68,000 - $90,000 / yearJob Overview
On April 21, 2026, The Jed Foundation (JED) announced its intent to merge with the American Foundation for Suicide Prevention (AFSP) to form AFSP/JED, the nation's largest nonprofit dedicated to suicide prevention across the lifespan. This combination brings together two organizations with deep expertise and a shared commitment to protecting emotional health at every stage of life. The Manager, Internal Communications will play a key role in shaping how staff, volunteers, and chapter leaders experience this transition and the unified organization that follows. Reporting to the SVP, Marketing Communications, this person designs and executes internal communications that keep the combined organization informed, engaged, and connected to the mission, both during integration and as AFSP/JED grows. The Manager translates organizational priorities, decisions, and milestones into clear, accessible messaging across all-staff meetings, Slack, email, newsletters, the intranet, and chapter communications. The role blends strategic counsel on sensitive and high-impact communications with hands-on content development, channel management, and measurement. This role is ideal for a strong communicator who thrives in fast-moving, mission-driven environments and can help ensure staff are informed and connected to the organization’s work and priorities. Why This Role Matters Internal communication is how a combined, geographically distributed organization stays aligned, informed, and connected to its mission. This role ensures that employees, volunteers, and chapter leaders receive clear, timely, and consistent information during a period of significant organizational change, and that the combined organization continues to communicate well after integration is complete.
Key Responsibilities
1. Internal Communications Planning and Execution
- Support the development and execution of internal communications plans aligned with organizational priorities, including AFSP/JED integration milestones.
- Translate leadership decisions and priorities into clear, consistent messaging across internal channels and audiences (staff, volunteers, and chapter leaders).
- Maintain an internal communications calendar that coordinates messages across functions to avoid overlap or fatigue.
2. Executive & Leadership Communications
- Partner with the CEO, Chief of Staff, CFAO, and Head of HR to develop messaging, talking points, and organizational updates in a variety of formats (emails, slides, talking points, etc.)
- Support the development and delivery of messaging for all-staff meetings, town halls, and other leadership communications.
- Provide input on tone, clarity, timing, and channel for sensitive or high-impact internal communications, in close coordination with the SVP and relevant partners (CEO, Chief of Staff, CFAO, Head of HR).
3. Employee Engagement & Culture Communications
- Develop and execute internal communications that reinforce culture, values, and employee engagement.
- Partner with the CEO, Chief of Staff, CFAO, and Head of HR on communications related to employee experience, change management, and organizational updates.
- Identify and develop internal storytelling opportunities that highlight staff, mission, impact, and organizational priorities.
4. Channel & Content Management
- Manage internal communications channels (e.g., intranet, newsletters, Slack, email) and support effective, consistent use across the organization.
- Develop high-quality, accessible content for internal audiences, applying plain language and accessibility best practices.
- Ensure information is timely, accurate, and easy to understand.
5. Change & Organizational Communications
- Support and execute internal communications for key organizational initiatives, changes, and milestones.
- Translate complex or evolving information into clear, digestible messaging tailored to different internal audiences.
- Partner with the CEO, Chief of Staff, CFAO, and Head of HR to support change communications, including AFSP/JED integration.
- Help managers and chapter leaders cascade information accurately to their teams and volunteers.
6. Measurement & Continuous Improvement
- Establish and monitor metrics to evaluate the effectiveness of internal communications (engagement, reach, clarity and comprehension).
- Incorporate employee feedback from staff, volunteers, and chapter leaders to refine communications over time.
- Build and improve internal communications practices and tools over time.
Skills Knowledge and Expertise
Required
- 5-8 years in internal communications, corporate communications, or related fields.
- Experience supporting senior leadership and developing executive communications.
- Strong writing and editing skills, with the ability to translate complex information into clear, accessible messaging.
- Experience executing internal communications across multiple channels (e.g., email, Slack, newsletters).
- Proficiency with employee experience platforms (EXPs), intranets, and AI-supported tools for content creation, sentiment analysis, and personalization.
- Strong organizational and coordination skills.
Preferred
- Experience in a nonprofit, mission-driven, or purpose-led organization.
- Experience working with HR or People teams.
- Experience supporting organizational change or transitions.
- Experience with Campaign Monitor or similar tools.
- Bilingual English and Spanish.
Key Competencies
- Strong writing, editing, and communication skills.
- Ability to translate complex information into clear, accessible messaging.
- Strong organization and prioritization skills.
- Judgment and discretion in handling sensitive communications.
- Competent use of visual media tools and translating information into multiple formats
- Understanding of communications best practices and diverse accessibility needs.
- Cultural awareness and sensitivity to the needs of diverse internal audiences.
What Success Looks Like:
- Internal communications are clear, timely, and consistent across the organization.
- Leadership communications are well-developed and effectively delivered.
- Employees receive and understand key organizational updates and priorities.
- Internal communications processes and channels are reliable and well-managed.