Planning & Support - Team Manager

Davies

United Kingdom

Posted June 03, 2026

Permanent - Full Time

Job Overview

Planning & Support – Team Manager

Field Motor Engineering | Davies | Hybrid Role
Lead. Influence. Drive Performance.

At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes.

In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture.

What will your day look like:

What You’ll Be Doing

As Team Manager, you’ll sit at the heart of performance, planning, and people leadership:

Leadership & Team Development

Lead, coach, and motivate a high-performing team
Conduct regular 1:1s, reviews, and development planning
Create a positive, supportive, and engaging team culture
Act as a role model—bringing energy, accountability, and enthusiasm
Ensure appropriate team resourcing and holiday coordination

Operational Excellence

Deliver and maintain KPI and SLA performance targets
Oversee route planning and inspection scheduling
Ensure all activity aligns with client requirements and service standards
Handle complex claims and high-level escalations effectively
Drive consistency, quality, and accuracy across all outputs

Stakeholder & Client Management

Manage escalations from customers, insurers, and repairers
Build and maintain strong client relationships
Collaborate closely with account management teams
Communicate confidently across phone and email channels

Performance, Reporting & Improvement

Produce and analyse Management Information (MI) and reports
Identify trends, risks, and opportunities for improvement
Drive process optimisation within a structured, process-led environment
Ensure alignment between operational delivery and wider business strategy

Change & Governance

Support and lead business change initiatives
Clearly communicate change, ensuring team understanding and engagement
Maintain compliance with Health & Safety and company policies
Participate in Business Continuity Planning

#INDUKI

Knowledge and Abilities:

What We’re Looking For

Experience & Knowledge

Proven experience in a Team Manager / leadership role
Background in motor engineering, claims, or insurance operations
Strong understanding of Audatex or similar estimating systems
Experience working in a commercial, KPI-driven environment
Knowledge of process-driven operations and optimisation

Skills & Attributes

Exceptional leadership and people management skills
Strong organisational and planning capability
Confident communicator with excellent interpersonal skills
Commercial awareness with strong numerical ability
Skilled negotiator with sound decision-making ability
Resilient, adaptable, and solutions-focused
Ability to manage competing priorities in a fast-paced environment