Customer Service Representative
Temporary £27,153 / yearJob Overview
To provide a first-class customer service experience by coordinating and supporting customer interactions across all national sites, ensuring customer satisfaction through efficient communication, accurate processing, and timely resolution of enquiries and requests.
Key Responsibilities
· Generate quotes, purchase orders, and sales orders accurately.
· Set up new customer contracts and maintain existing customer records.
· Respond promptly to customer enquiries and manage expectations via telephone, email, and face-to-face communication.
· Organise and manage bookings using internal systems.
· Collaborate with all departments and operational sites to ensure a seamless customer experience.
· Accurately capture data for management information systems and update online portals.
· Support customer onboarding and maintain the Peace of Mind database (White Goods guarantee service).
This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role.
Skills, Knowledge & Expertise
Customer enquiry response time Accuracy of data entry and order processing Customer satisfaction scores and feedback Booking and contract setup turnaround time | · Number of complaints resolved within agreed SLAs · Peace of Mind database accuracy and update frequency · Internal collaboration and cross-departmental service ratings
| Criteria | Essential | Desirable
| Education/Qualifications | · GCSEs (or equivalent) including English and Maths | · Further education or vocational qualification in Business Administration or Customer Service
| Experience | · Experience in a customer service or administrative role · Working with internal systems and databases · Managing incoming customer enquiries and bookings | · Experience within the waste management or recycling industry · Use of CRM or sales order systems · Experience dealing with both B2B and B2C customers
| Skills and Abilities | · Excellent verbal and written communication skills · Strong IT skills, especially in Microsoft Outlook, Word, and Excel · High attention to detail and accuracy · Ability to work independently and collaboratively in a team · Organised with effective time management · Ability to prioritise and multitask in a fast-paced environment | · Familiarity with customer relationship management software (e.g., Salesforce, Dynamics) · Data entry and reporting
| Knowledge | · General understanding of administrative and customer service processes · Awareness of the importance of data accuracy and confidentiality | · Understanding of WEEE regulations and the circular economy · Knowledge of internal logistics or booking processes
| Personal Attributes | · Positive and enthusiastic
Professional and courteous manner · Flexible and adaptable
Reliable and trustworthy
Solution-focused and resilient under pressure | · Interest in sustainability and environmental services
| Criteria | Essential | Desirable
| Education/Qualifications | · GCSEs (or equivalent) including English and Maths | · Further education or vocational qualification in Business Administration or Customer Service
| Experience | · Experience in a customer service or administrative role · Working with internal systems and databases · Managing incoming customer enquiries and bookings | · Experience within the waste management or recycling industry · Use of CRM or sales order systems · Experience dealing with both B2B and B2C customers
| Skills and Abilities | · Excellent verbal and written communication skills · Strong IT skills, especially in Microsoft Outlook, Word, and Excel · High attention to detail and accuracy · Ability to work independently and collaboratively in a team · Organised with effective time management · Ability to prioritise and multitask in a fast-paced environment | · Familiarity with customer relationship management software (e.g., Salesforce, Dynamics) · Data entry and reporting
| Knowledge | · General understanding of administrative and customer service processes · Awareness of the importance of data accuracy and confidentiality | · Understanding of WEEE regulations and the circular economy · Knowledge of internal logistics or booking processes
| Personal Attributes | · Positive and enthusiastic
Professional and courteous manner · Flexible and adaptable
Reliable and trustworthy
Solution-focused and resilient under pressure | · Interest in sustainability and environmental services