Utilities Scheduler
Permanent - Full TimeJob Overview
As a Scheduler, you will be responsible for effectively planning and coordinating the Com-pany’s work through communication with internal and external customers, as well as the man-agement of the business and client database systems.
Key Responsibilities
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Ensure the highest level of service is achieved to both external and internal customers service departments, to ensure providing excellent customer satisfaction every time.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
- Communication with operational teams to ensure they are attending volume of work in schedules and alerting operational managers of any issue
Experience and Qualifications
- Previous experience in an administrative role
- Proficient IT skills in Microsoft Office
- Ability to prioritise workload and work to tight deadlines
- Exceptional attention to detail