Liability Assoc. Claims Adjuster
Permanent - Full Time $62,000 - $67,000 / yearJob Overview
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
The Liability Associate Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving first party automobile physical damage claims and third party automobile and general liability property damage claims in accordance with company policies, client service standards, and regulatory requirements. Claims handled may include Automobile Collision and Comprehensive coverages, Automobile Property Damage, Commercial General Liability (CGL) property damage, Commercial General Liability (CGL) sewer backup, and other casualty or commercial liability exposures depending on the assigned client program.
This role manages claims of varying complexity based on level and works collaboratively with claimants, insureds, attorneys, clients, and internal stakeholders to ensure timely and effective claim resolution.
Key Responsibilities
- Investigate first party physical damage and third party liability claims to determine coverage, liability, and damages.
- Review accident reports, witness statements, repair estimates, and related claim materials.
- Conduct interviews with claimants, insureds, witnesses, and other involved parties.
- Analyze policy provisions and coverage details to determine claim applicability.
- Complete damages investigations including repair estimates, loss of use, diminished value, etc.
- Issue payments in accordance with coverage, liability, and damages investigation, company policies, and client service standards.
- Identify subrogation, or other risk transfer opportunities, and refer the file to the subrogation unit.
- Manage assigned claims from initial report through resolution.
- Establish and maintain appropriate claim reserves based on claim exposure.
- Establish and maintain appropriate plan of action and file diary.
- Evaluate damages including bodily injury, liability exposure, and property damage.
- Negotiate settlements with claimants, attorneys, and other involved parties.
- Process form letters.
- Maintain regular communication with clients, insureds, claimants, and other involved parties.
- Provide updates regarding claim status, strategy, and resolution progress.
- Deliver high-quality customer service.
- Maintain accurate and detailed claim documentation within the claims management system.
- Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
- Identify potential fraud indicators and escalate concerns when appropriate.
Skills, knowledge & expertise
- Claims adjusting licenses as required by jurisdiction (Florida).
- 2 years of first party physical damage, automobile liability, commercial general liability, or closely related experience.
- Strong investigative, analytical, and negotiation skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple claims while maintaining quality and service standards.
- Knowledge of Florida Sovereign Immunity law.