Bus Operations Supervisor BWI (Night Shift)

Key Responsibilities

• Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies. 
• Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride-along, and providing constructive feedback on safe driving techniques and best practices. 
• Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures. 
• Oversee daily operations in a fast-paced, multitasking environment, responding effectively to operational challenges as they arise. 
• Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards. 
• Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues. 
• Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication. 
• Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols. 
• Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times. 
• As business needs dictate, may be required to periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity. 

Skills, Knowledge and Expertise

• Strong leadership, team-building, and coaching abilities 
• Excellent communication and conflict-resolution skills 
• Demonstrated commitment to safety and risk management 
• Ability to multi-task, prioritize, and remain calm under pressure 
• Sound judgment and decision-making skills in time-sensitive situations 
• Proficiency with incident reporting, documentation, and basic computer systems 
• Customer-focused mindset with a service-oriented approach 

• Must be at least 18 years of age 
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred 
• Previous supervisory or management experience in transportation, logistics, transit, or a related field strongly preferred 
• Valid driver’s license; CDL or equivalent preferred (or willingness to obtain, if applicable) 
• Knowledge of transportation safety standards, regulations, and best practices 
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as operational needs require 
• Ability to pass all required background checks, drug screenings, and motor vehicle record reviews 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

• Ability to stand and walk for extended periods of time 
• Ability to inspect vehicles and facilities, including bending, crouching, and climbing steps 
• Ability to lift and/or move up to approximately 25 pounds 
• Ability to respond quickly to emergencies or incidents 

• Work is primarily performed at a transportation depot and in outdoor environments 
• Exposure to varying weather conditions, vehicle exhaust, and traffic-related environments 
• Fast-paced, operational setting requiring adaptability and situational awareness 
• Occasional driving of company vehicles may be required