Administration Assistant
Permanent - Full TimeJob Overview
Are you someone with great customer service skills, looking to start or build your career in insurance? We are seeking a positive and team-oriented Administration Assistant to join our Broker Support team in Melbourne.
About the role:
Reporting to the Team Manager – Broker Support, you’ll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers. This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a collaborative team.
Why Join Us?
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You’ll have the chance to build your skills, work with experienced professionals, and contribute to a business that’s redefining insurance and a culture that celebrates your achievements.
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You’ll have the chance to build your skills, work with experienced professionals, and contribute to a business that’s redefining insurance and a culture that celebrates your achievements.
If you’re ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you.
Responsibilities Include:
- Sending out renewal invitations and non-express renewals to brokers
- Processing new policies and renewals in the underwriting system, including preparation of Certificates of Currency and managing related documents
- Following up on outstanding and upcoming renewals and new business
- Maintaining broker information and managing logins to our online system
- Answering phone calls and take messages
- General administration and office duties as required
About You:
- Proven administration and customer experience
- Prior experience in insurance highly regarded
- Professional and positive “can-do” attitude ‘
- Experience in a busy, high-volume environment
- Ability to work effectively both autonomously and in a team
- Excellent customer service skills, both written and verbal
- Excellent attention to detail and organisation skills
- Strong IT skills, including proficiency with Microsoft Office
- Strong sense of accountability