Investigation Support Manager
Permanent - Full Time £50,000 - £55,000 / monthJob Overview
West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern Railways & West Midlands Railways.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this, we are recruiting a Investigation Support Manager, on a full-time, permanent basis, based in Birmingham.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this, we are recruiting a Investigation Support Manager, on a full-time, permanent basis, based in Birmingham.
Key Responsibilities
- Act as Designated Competent Person (DCP), ensuring operational incidents and occupational safety events are investigated proportionately, with high-quality outputs that support organisational learning and risk reduction.
- Maintain records and databases of incidents and investigations, ensuring timely communication with relevant stakeholders
- Ensure 72-hour reviews are effectively chaired, facilitated and documented
- Lead or support high-potential and complex investigations as directed, ensuring objective, evidence-based and proportionate investigation standards
- Represent West Midlands Trains professionally in joint investigations and with external stakeholders, ensuring effective coordination and protection of organisational interests.
- Allocate investigations to appropriate managers and provide oversight, expert advice and support throughout
- Ensure investigation recommendations are escalated appropriately and are effectively implemented, monitored, and reviewed to reduce recurring risk.
- Support identification of recurring themes, systemic risks and emerging trends to inform safety improvement strategies and promote good practice.
- Review external investigations and ensure transferable learning is identified, with support provided for effective implementation across the business.
- Work with the HSSE Data Manager to undertake statistical and trend analysis of incidents and causation
- Translate investigation outputs into clear learning for safety briefings and business forums.
- Work with others to develop and deliver coaching, guidance and structured investigation training to improve capability and consistency across the organisation as required
- Contribute to continuous improvement of investigation processes and standards.
- Undertake any other duties commensurate with the grade and responsibilities of the role.
Skills, Knowledge & Expertise
- Experience in a rail operating environment
- Knowledge of operational and investigation standards
- Experience conducting accident/incident investigation
- Analytical capability to identify trends and systemic safety issues
- Ability to influence stakeholders and provide constructive challenge
- Understanding of rail safety governance and assurance frameworks
- Experience working across multidisciplinary teams
- Proficiency in Microsoft Office tools
- Experience with risk assessment methodologies